Si podéis coger otra empresa que no sea esta
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
2.0
Poor
85 reviews
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Review summary
Beniconnect Travel Agency has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Absolutely brilliant service from…
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
An overall excellent service.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
Company details
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Website
beniconnect.com
All reviews
85 total • Write a review
Showing 21 - 30 of 81 reviews
GP
Complete load of rubbish
Complete load of rubbish, rude staff, the driver was a complete Helen Hunt who dumped my bag on a pavement outside a supermarket and drove off. Would be better with a horse and cart or a donkey with a carrot, took three hours to find the check-in point. Bo selecta
Date of experience: October 26, 2024
p
No se sabe hora de salida hasta pasado el límite de cancelación
Su política de cancelación permite el reembolso hasta 48h antes del viaje. La hora de salida te la dicen unas 24h antes del viaje. Si cuando te dicen la hora de salida observas que no es conveniente, ya no puedes cancelar tu billete y/u obtener un reembolso.
Date of experience: September 20, 2024
A
Angie
US
Om 2hAM op een grote baan afgezet, zonder enige hulp of info om het hotel te vinden…
Ik werd na mijn avondvlucht om 2hAM op een grote baan afgezet als alleen reizende vrouw die de chauffeur smeekte om me wegwijs te maken naar mijn hotel. Ze liet me aan een grote parking achter van een Masymas supermarkt achter als een hond. Medereizigers waarschuwden me om daar niet alleen uit te stappen, maar de dame die enkel Spaans sprak stapte uit...haalde mijn reiskoffer uit de bus en riep me brutaal toe dat ik dan maar een taxi moest bellen als ik er niet alleen wilde gaan zoeken naar het hotel. Ik vroeg haar in mijn basis Spaans om me tenminste te zeggen welke kant te nemen op die enge baan. Maar ze stapte terug in haar bus en vertrok. Verschrikkelijke ervaring!! Ik heb gelukkig mijn instinct gevolgd en ben zo...geleid door intuïtie terechtgekomen bij mijn hotel. Gelukkig... Er werden me achteraf geen verontschuldigingen aangeboden voor het niet afzetten aan de ingang van het hotel en het onheuse gedrag van die vrouwelijke chauffeur.
Date of experience: September 19, 2024
SM
Terrible! Liars! Avoid!
Terrible ..transfer booked for 8.35 am. After 20 mins we rang the emergency number to be told there’s been a problem with the coach…err what coach? We booked a private car transfer. Then to be told driver will be with us in 6 mins…at this point we were very doubtful anything would show…then beyond belief a regular Benidorm taxi showed up. So benniconnect lied to us then realised they forgot about us then phoned up “Taxi Benidorm”to collect us. Absolutely shocking service. Avoid!!!!
Date of experience: September 17, 2024
mP
Nos dejaron tiradas en el hotel,nos…
Fatal.Nos dejaron tiradas en el hotel,nos dijeron una parada errónea,y al ponernos en contacto con ellos dijeron que no podían volver por nosotras, que ya estaban de camino al aeropuerto, que cogiésemos un taxi.Por supuesto,vamos a reclamar
Date of experience: July 11, 2024
AC
I booked a private transfer for a girls…
I booked a private transfer for a girls trip to Benidorm and we honestly got great service - I’m surprised by some of the reviews here too as some Benidorm-based friends recommended them and we were so impressed… friendly, courteous drivers, bang on time, super clean cars and great communication. Happy to recommend!
Date of experience: July 7, 2024
C
Consumer
US
Villajoyosa
Benidorm Fab company 955981250 Amazing company,Spot on in every way. 10/10. It does exactly what it says on the bus. Great company to deal with, as in my last review where I had to cancel and they refunded my money without any issue very promptly. Very efficient service
Date of experience: July 5, 2024
NK
Lethal driving habits...dangerous driver.
Booked this crowd to bring us to the airport ...They were to pick us up at 7.45....At 8.10 I rang them and it appears they forgot about us..They did send a bus to collect us and drop us to another pick up point just outside benidorm...twenty mins later we got on the road.. The driver thought he was doing the le man's race...His driving was horrendous...He was doing 125km hour then decided he wanted to send a few texts...several times he went to get on the motorway and missed cars twice by inches..the a horrible smell went thru the bus of rubber...the only way this could happen is if a tyre shredded itself and he was driving on a flat tyre...the bus had twin wheels on the back ...I e mailed them and they didn't bother to respond...I would be very wary of using this company..they are this guy why is lethal and should not be allowed anywhere near a bus with passengers...
Date of experience: June 11, 2024
EM
Mucho tiempo de espera y congelados
Mucho tiempo de espera y nos llevaron congelados en el bus aún pidiéndole al Conductor Por favor que subiera la temperatura o apagara el aire acondicionado…. Mal servicio.
Date of experience: May 11, 2024
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