Si podéis coger otra empresa que no sea esta
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
2.0
Poor
85 reviews
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Review summary
Beniconnect Travel Agency has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Absolutely brilliant service from…
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
An overall excellent service.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
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Website
beniconnect.com
All reviews
85 total • Write a review
Showing 11 - 20 of 81 reviews
L
L.
US
1 estrella por el conductor. La gestión y condiciones, "si no te gusta, te aguantas" porque ya se cuidan de darte la info SOLO 24h antes.
Ya al inicio de la reserva tras el pago no nos gustó no saber a qué hora tendríamos la recogida en el hotel, pero entendimos que tal como dicen, lo harían en base a nuestro horario de la salida del vuelo. Seguido sabemos que ni si quiera vienen a nuestro hotel, aunque fue otro cercano y si eso hubiese sido lo único..., pero además cuando supimos el horario de recogida que nos pusieron y llamamos, NO QUISIERON CAMBIAR alegando que eran días de mucha demanda (cuando en ese caso no entiendo por qué no amplían la flota o toman medidas que no sean a costa del sacrificio de los usuarios) y sin embargo nos dicen que como otros usuarios han hecho, sí es posible si pagamos más importe, un servicio "express", que sin detallar más no venía a resolver el que nos pusieran con 5 horas de antelación la recogida. Para más inri, nos recogen a la primera hora innecesariamente para nosotros y nos tienen 1 hora y media en Benidorm dando vueltas con el autobús recogiendo gente! 1 hora y media! Comprendíamos que haría alguna parada para coger más viajeros, obviamente, pero duró menos el trayecto al aeropuerto que el trajín dentro de Benidorm. Remarco la NO CULPA del conductor quien fue muy majo, amable, servicial y comprensible con nosotros y otros viajeros. No es culpa del conductor, pero sí de la mala gestión. O al menos a nuestro parecer, no nos ha gustado y parecido, más aún cuando de haberlo sabido de antemano no lo hubiésemos contratado y para cancelarlo sin coste alguno te requieren sea hasta 48h antes de la salida, cuando ellos ya se curan en salud con esto dándote la hora solo 24h antes de recogerte. Insisto, al margen del conductor, el resto de condiciones, atención poco flexible y gestión, no lo recomendaría ante otras opciones que se ajustan más sin tener que perder tanto tiempo y esperar a saber ya pasado el tiempo de cancelación gratis realmente el horario en el que te ponen, te guste o no.
Date of experience: January 9, 2025
S
Silvia
US
Malisima atención
A nuestra llegada tuvimos que esperar casi una hora para salir hacia Benidorm, pero lo entendimos. A la salida nos citan casi 3 horas antes de la salida de nuestro tren, les consulto a ese mismo mail si podría ser un poco más tarde, ni se molestan en contestarme y para colmo, haciéndonos citado a las 8:50, a y 47 nos llaman diciendo que están esperando por nosotros y que a y 53 se marchan. Amabilidad y ganas de dar un buen servicio NULAS. Cuando es el hotel quien gestiona... estupendo, pero si lo contratas como particular no eres nadie para ellos.
Date of experience: January 4, 2025
AV
Excelente
Excelente, puntualidad, buen servicio y amabilidad. Recomendable totalmente.
Date of experience: January 2, 2025
DT
we arrived at the beniconnect stand at…
we arrived at the beniconnect stand at 9.15am and we are still sat on the bus at 11am waiting to go the driver said he is still waiting for some people. terrible service
Date of experience: December 24, 2024
KV
Door vertraging van het vliegtuig moest…
Door vertraging van het vliegtuig moest ik 2 uur wachten op een bus. Een refund was niet mogelijk dus ik kon ook geen taxi nemen. Conclusie, Beniconect is goed als alles gaat zoals gepland maar vanaf er iets mis loopt sta je in de kou.
Date of experience: December 7, 2024
V
Vin
US
Used their transfers twice, would use again
Used their transfers twice already, would probably use them again when in Spain. Everything was well planned and on time. The only thing which could be improved is the fact that you don't know what time does your bus leave (when you land in the airport), thus you just have to stand and wait around. It could be 10 minutes but it could also be 1.5h and you woulnd't know. Other than that, not much to add. Buses are comfortable, drivers are decent too.
Date of experience: November 19, 2024
J
JDB
US
Excellent private transfer for a group of 10
Booked for a group of 10 so private transfer. Both drivers were so friendly and professional and both on time. First time we’d used them and I was a little concerned but will definitely use again and recommend to friends
Date of experience: November 13, 2024
b
brian
US
NEVER book a transfer with these
NEVER book a transfer with these. Would use Welcome transfers instead. Came in on a later flight due to fatality in the motorway. Gave them 5 hours notice but just told me I would have to go to the desk and try and rebook when we landed. An absolute rip off joke of a company. Avoid at all costs.
Date of experience: November 13, 2024
GT
Great service
Great service. I wouldn’t use anything else when I go to Benidorm.
Date of experience: November 2, 2024
TK
De todas las empresas
De todas las empresas, Beniconnect es la más ridícula e ineficaz que he conocido. Dios algunos tontos. Sus conductores realmente necesitan ser llevados a un manicomio.
Date of experience: November 2, 2024
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