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Review summary
Beercocks Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Communication was very efficient when selling my house.
I dealt with Eden who was very professional.
I was kept updated every step of the way, which was great as I didn’t have to do any chasing.
I had a very good experience with Beercocks and would use them again.
The only disadvantage for me was it took two weeks to get a valuation. However this could be down to Beercocks being busy or annual leave being taken. This didn’t put me off as I had heard good things about Beercocks so was quite keen to use them.
I received the asking price.
The team at Beercocks Willerby have provided me with an excellent friendly and professional service. I received feedback after every viewing and advice along every step of the process. Would recommend to anyone selling their home.
We can't praise Beercocks enough. From the marketing material to the professional, friendly staff. Our negotiator Jack was on the ball and kept us in the loop at all times. Their pre-sale marketing secured a sale without being advertised on Rightmove.
Katie at Beercocks Estate Agents in Hedon has been superb in dealing with the sale of my property. Always available to answer any questions and keeping me informed of viewings and customer feedback.
Great hospitality , easy processes and a warm friendly approach to their clientele. Beercocks go that extra mile to ensure the requirements and timeline are Precisely achieved. I had exceptional correspondence which coincides with the outstanding communication skills the Beercock team provided. I wanted a valued , easy sale with no difficulties or fuss, to which Beercocks delivered. Thank you for the service provided , it was exactly what you initially promised.
Reading the reviews I feel I had similar issues to others.
Firstly, Beercocks valued my house £20,000 less than two other local estate agents. I rang up to query this and I was told the man who made the evaluation ‘really knew his stuff, the area and the market’. Although I didn’t agree with their pricing, I decided to go ahead with them but at the other estate agents valuations purely because the house I was purchasing was also listed with Beercocks. Within a week of my house been on the market I had three full asking price offers. I’ve only ever purchased two houses but I feel like paying asking price is almost unheard of in the housing market?! I was obviously happy that my house had sold but furious at the fact that Beercocks had said is was worth £20,000 less than what it sold for. I am so pleased that I stuck with my guns and instructed them to put the higher price.
Issue number two was arranging viewings. People turned up at my house without an agent having been given a time to view my house. I advised Beercocks that I was happy to help with viewings if they could not attend however I would assume they would notify me rather than just have people turn up at my house.
Another issue is that within the company it felt like I was ‘passed around’ as such. This issue may have caused the mess up with the viewings I guess. For a short period of time I knew I could contact Danielle however sadly she left and it seemed after that no one really knew what was happening.
Moving day turned out to be the final issue. My house sold fine- I wasn’t in a chain however when I came to move into my new property I was left waiting until early afternoon. This sounds normal however it turns out they had the keys and we were actually good to go from around 10am. Lack of communication between the staff at Beercocks meant yet again, no one knew what was going on. Someone was on holiday ( I can’t remember the name) and that meant no one realised we were all set to go. It took around 5 phone calls from both my partner and I before they realised they were keeping us sat waiting (with the hired van) for no reason at all.
I’d do anything in my power not to have to work alongside Beercocks again. I let a house out in the local area and the plan was to use this one company for buying, selling and letting. I soon changed my mind!
I don’t understand how the company as a whole is so incompetent and yet still functioning to some extent. I’m sure there must be some great staff members there but sadly, I didn’t have the pleasure of communicating with them.
Do yourself a favour and use a different estate agents!
Beercocks arranged viewings without telling me, I had people turning up to their viewings at my house without my knowing, very awkward when answering the door. I had people stuck outside my house when they hadn’t told me they’d booked viewings. I bought and sold with them, my email was added to a long list of customers emails without the email addresses being hidden and after ringing up 3 times on moving day they didn’t bother to tell me the keys were ready.
AMAZING Service!!!! ***** 5 STAR
Moving house can be the most stressful time for anyone, but Beercocks took all the stress away!
Faultless......from start to finish their level of service has by far exceeded our expectations.
The Willerby office sold our property in a day and secured the offer on our new house the following day.
From Henry coming initially to value our house and take the pictures, to the continuous communication throughout from all the girls in the Willerby Branch - they all went above any beyond - we are so THANKFUL to them all (+Extra Thanks to Natalie & Claire)
WE HIGHLY RECOMMEND!!!!!
Arrange a property viewing and find oneself in a circus
Arrange a property viewing and find yourself in a group viewing with other people. Nobody mentioned this and I wouldn’t have attended had I known. As it was, I left without setting foot in the place and won’t be going back
PS. Check the date of my review and the date of the response response below. Over a year to reply? Says it all
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