Bartesian Reviews

Placed an order online took a week to arrive not sure if that is a Bartesian problem or the fact that they use the worst courier company in the uk, but either way it’s their responsibility on top of this when I received the packages they only have 1 month left of shelf life, another example of a company saying well we are the only place you buy them from so what are you going to do! Absolute disgrace actually considering throwing the machine away through disgust with the Bartesian

WARNING: DO NOT BUY IF YOU ARENT IN AMERICA!!!! They advertise as a machine that can make all these cocktails however if you aren't in the US you can only buy a ridiculously limited range of pods. The price of the machine wildly outweighs the selection of drinks you can make if you aren't in America. I have seen first hand how many non American customers have emailed begging for a bigger selection and the company just doesn't care and will not change their offering. This business has such a potential and it is absolutely being wasted. Whomever is making their commercial decisions needs to be fired yesterday!

I would not recommend for 2yrs now they have promised more variety of pods and still the same boring ones the us have loads not worth the money DONT BUY UNTIL MORE VARIETY OF PODS AVAILABLE otherwise it's great to use if we had more pods to choose from

HAD MY BARTESIAN ALMOST TWO YEARS AND IT SHORTED OUT. I CONTACTED BARTESIAN AND BASICALLY WAS TOLD THAT IT MY PROBLEM IT OUT OF WARRANTY AND THERE IS NOTHING THEY CAN DO ABOUT IT. NINA THE CUSTOMER SERICE PERSON WAS VERY RUDE AND SAID IT MUST OF BEEN LEAKING INSIDE OF THE MACHINE AND IF I TOOK CARE OF IT I WOULD OF NOTICED PRIOR TO IT SHORTED OUT. I TOOK THE BOTTOM OF AND NOTICED IT WAS ALL CORRODED DUE TO LEAKING INSIDE OF THE BARTESIAN. DIDN'T KNOW WE HAD TO TAKE THE MACHINE APART TO MAKE SURE IT WORKS PROPERLY. NINA WITH CUSTOMER CARE TOLD ONLY THING I CAN DO IT THROW IT IN THE TRASH AND PURCHASE ANOTHER ONE WHICH SHE THEN DIDN'T WANT TO HEAR ANYTHING ELSE AND TRANSFERRED ME THE SALES DEPT TO PURCHASE ANOTHER. I WOULD NOT RECOMMEND PURCHASING A BARTESIAN IF THIS IS HOW THEY TREAT THEIR CUSTOMERS. I WILL NERVE PURCHASE ANOTHER AND I WILL RETURN THE ONE I PURCHASED FOR MY BROTHER ASAP!!!!!!

Horrible customer service. The machine glitched after about 8 uses. Wasted several ( expensive) drink cartridges in trying to fix it. Water reservoir signals empty in spite of following their steps to address it. Numerous calls ( not answered and no call back), numerous emails passing me off from one department to another after all requested information was sent numerous times. DO NOT BUY THIS PRODUCT!!!!!

Poor Customer Service Like some buyers here, I have been stung by the poor use of courier services and customer service. I spent just short of £400 on the Bartesian Cocktail Maker, the pod drawer, and a number of pods to complement the machine—all of it a gift for my wife's birthday. The delivery itself was super quick, but the condition of the box when it arrived looked like it had been thrown around a warehouse and then dumped in a puddle. The whole of the cardboard was soaked, and the inside boxes were seen on delivery. The DHL courier said he would mark it as damaged. Does Bartesian get a refund for their part because of this? It remains to be seen. I instantly sent pictures and an angry email to Bartesian Customer Support; their responses were generic and lacked any empathy or sympathy for the situation they had put me in. They offered me gift vouchers for the issues, but considering my confidence in their product was zero, I wanted a refund; it appears they don't provide this despite me showing each box as water-damaged and the pods were broken. Eventually, they offered me £50, which was not nearly good enough, but I had had enough of the back and forth. I have no idea if any of the items will last as long as they should have been dealt with this way. I was really disappointed and embarrassed my wife had to open her main gift and see the manner in which it was presented. I'm not sure what else I could do to fight and get anything more back. Sorry state of affairs in this day and age; Bartesian showed no responsibility at all.

Site says my order is fulfilled. I have not recieved my pods. Have emailed several times, but no response. I spent over £50 and can ill afford to loose it. Have checked spam folder. Nothing. I used the site online form to communicate. Support has contacted me. Sent me a couple of emails requesting details. Am getting the pods replaced. Excellant service. Good company to deal with. Incidentely, have tried the cocktails that came with the machine, and find them incredably good. 5 stars

I cannot find a way of returning a Bartesian Cocktail maker. I have contacted Bartesian.com 3 days ago and I have not heard a thing back.

Absolutely appalling. They use DHL as courier in UK. 92% 1* rating on Trustpilot. Goods not delivered. Reporting as crime to Police. All Bartesian can say is this is courier they use in UK. Well, change them. Avoid Bartesian if you live in UK

When we bought the machine we looked at the capsule choice in the US and contacted Bartesian who said the UK capsules choice would grow as they've only just launced in the UK. Sadly, 9 months on and the selection is worse. We've used the machine once since buying it. The other problem is the capsules are so expensive. I've just added a selection of 3 different varieties to my basket and it's £60 for 24 little capsules of fruit juice! You also have to spend over £50 or they want to charge £9.99 for delivery, also the choice on Amazon is pitiful. If you like a drink then I would recommend buying a PD beer machine instead and make your own cocktails.

The drinks are bad, the machine gets slimy and moldy if you don’t use it every day, and everything is expensive. Don’t waste your time or money, just make yourself a much better drink at a fraction of the cost. Most of the high cost of cocktails comes from the alcohol… which you have to buy yourself anyway if you bother with this product!

If you're a UK customer stay well clear. There's a lot better things to be spending your money on. They opened to the UK marked with very limited choice however being such a well established company in the US we thought this will be great, just give it a bit of time! Well time has passed and selection has got worse! It's a great idea but with absolutely no intent on establishing a UK market it is now just and expensive bar ornament! It could be a great thing and the US has proved this but I think they opened in the UK on a whim and didn't actually want to as it's dead in the water! I can't even flog this machine on as no one wants it!! IN THE UK.... STAY WELL CLEAR!!

I hope it helps you to avoid the same thing happening. I bought 10 boxes of capsules and 8 arrived damaged. I immediately sent the notification and photos. They haven't fully refunded me, won't let me return it for a full refund, and are no longer responsive. 1 month without definitive solution.

Mine broke down 11 months in and no one at the company will help me - I've sent over 20 emails to them and I keep getting a message "we have opened a ticket" - say what? I offered to pay for shipping and the repair and they won't send me an address to send it to. Don't buy!!!!

Quick and easy way to make mixed cocktails. They have a decent selection of “pods” (those are the pre-made items that are added to your choice of liquors). New ones out every quarter. Fun and easy way to offer a selection at a party. The machine can get a little fickle, make sure to keep the water container empty while not in use, and clean as recommended.