Bartesian
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Poor Customer Service
Poor Customer Service Like some buyers here, I have been stung by the poor use of courier services and customer service. I spent just short of £400 on the Bartesian Cocktail Maker, the pod drawer, and a number of pods to complement the machine—all of it a gift for my wife's birthday. The delivery itself was super quick, but the condition of the box when it arrived looked like it had been thrown around a warehouse and then dumped in a puddle. The whole of the cardboard was soaked, and the inside boxes were seen on delivery. The DHL courier said he would mark it as damaged. Does Bartesian get a refund for their part because of this? It remains to be seen. I instantly sent pictures and an angry email to Bartesian Customer Support; their responses were generic and lacked any empathy or sympathy for the situation they had put me in. They offered me gift vouchers for the issues, but considering my confidence in their product was zero, I wanted a refund; it appears they don't provide this despite me showing each box as water-damaged and the pods were broken. Eventually, they offered me £50, which was not nearly good enough, but I had had enough of the back and forth. I have no idea if any of the items will last as long as they should have been dealt with this way. I was really disappointed and embarrassed my wife had to open her main gift and see the manner in which it was presented. I'm not sure what else I could do to fight and get anything more back. Sorry state of affairs in this day and age; Bartesian showed no responsibility at all.