8 months ago
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
8 months ago
Wide cover at a competative price from a well known Company.
8 months ago
They were very good sorting my problem out very quick and efficient
Had a very disastrous house fire and have found the claim process very very difficult. It is now more than a year since the fire and there is lots of work still to do
axa came in with a good price quickly
Pretty straight forward online process for obtaining a quote and then converting it to a policy
I have no idea why I have recived this email
The person I spoke to on the phone was very helpful, kind, polite and well informed. He dealt with my query quickly and efficiently
It was easy to take out insurance
I 'pphoned to transfer insurance to a new car. The lady quickly gave me a costing, and explained it would be free if I did it online. This I did, and the website was clear and the process quickly completed. Very impressed by both expepriences!
all was good
Easy purchase online, let’s hope it’s the same if I need to use them to claim 🤞🏻
AXA had some very good packages and the one I chose was great for me. It was very easy to Navigate through the process of gaining my insurance and they were super quick in organizing and confirming the package. A Very nice thank you email was also sent to me and appriciated.
No contact number as partially sighted how does a person get help wiht no phone nmber to dial?
Clear and easy site to find and choose the cover required. Each option well explained. A pleasant experience creating just the right package.
Really easy
Easy to navigate site, user friendly process. No unnecessary 'inclusive' features that do not fit our lifestyle (child-related, holiday-related, over-valued items related, pet-related, etc.). Relevant cover options for inclusion. Overall, an onerous task made simple! Well done Axa Home Insurance!
Found it cheaper to go direct than going through a comparison site.
Easy to use website great price insurance
Very quick , helpful
I found AXA online, and they ticked all the boxes for my insurance
Very user friendly website . Very easy to make changes at no cost
Excellent service, simple fast and easy to change vehicle policy, also able to speak to someone with no hassle
Based on analysis of 25 reviews rated 1-2 stars for AXA UK Car and Home
“Having to pay an admin charge of £25 for amending the policy verbally on the phone”
“why would you leave a customer with no heating and hot water for 3 days then over the weekend”
“Waiting for answers and refund”
“I don't rate any insurance company for car insurance”
“I don't rate any insurance company for car insurance”
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AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
AXA UK Car and Home receives high praise for its user-friendly interface and competitive pricing, with many customers highlighting the ease of obtaining quotes and managing policies online. Reviewers frequently mention the quick response times and helpful service, making the insurance process straightforward and efficient. However, some consumers express frustration regarding claims handling, noting instances of ignored communications and delays in processing claims. While the majority of feedback reflects satisfaction with the overall service and value for money, the complaints about claims suggest room for improvement in customer support during critical situations. Overall, AXA UK Car and Home is viewed positively, particularly for its simplicity and pricing, despite some concerns about claims management.
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