AXA Travel Insurance UK
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First time claimant - won't pay out
AXA will do all it can to wriggle out of paying your flight cancellation. They initially wanted 2 yrs of medical history on the insurance application which was completed honestly and openly. I had another retinal detachment 2 months before flying so believed I'd be OK to fly. On a second consultation prior to flying they informed me I'd had a longer last gas and couldn't fly. I cancelled straight away and lost £1100 to the rip off airline TUI that wouldn't move the booking or refund me. They told me to claim. I put the claim in. AXA wanted 2 yrs medical records on a medical certificate from the GP which was completed and sent back. AXA refused based on an error on the GP saying I'd got Asthma (not even the reason I cancelled) which I haven't had since 2001. Spoke to them completed another certified ate from the GP correcting the first. Now that should be it you'd think. No AXA now want 5 yrs full medical records. When asked why they want these records I can't get an answer from them. They either don't believe the GP OR and this is the truth, they are trying their very best to NOT pay out! I feel AXA aren't an great company to deal with and like most insurance company's won't honor the agreement you signed. They will slime, wriggle wrap you up in paperwork and change the goalposts and do all their best to get out of paying you back. I have 1 holiday a year, I'm a paramedic of 21 yrs, who served his country in the military - what's the point.