A Bad Experience and a Damage to Trust – I Do Not Recommend It
Double Injustice – My Car Rental Experience
(Date: 07.07.2025 – Location: Izmir Adnan Menderes Airport)
🔹 1. When I Picked Up the Car:
The company claimed the car was delivered with a full tank but mentioned the fuel gauge might be faulty and suggested I check it at a gas station if I had doubts.
So I immediately drove to the fuel station located inside the airport and found out: the tank was not full.
I filled up the tank myself for 370 TL – I have the receipt as proof.
I informed the company right away and requested a refund based on the full-to-full fuel policy stated in our rental agreement.
🔹 2. When I Returned the Car:
Before returning the car, I once again stopped at the OPET fuel station (just 4 km away from the drop-off point) and filled the tank completely.
I then delivered the car to the branch.
Despite this, the company claimed the tank was not full and said 4.31 liters of fuel worth 225 TL had to be added.
At the time of return, the car showed a range of 580 km, but in the photo allegedly taken by the company after fueling, the range was 490 km – a suspicious difference.
Mathematically, this makes no sense. I drove around 3,000 km with an average consumption of 5.5 L/100 km.
To lose 4.31 liters over a distance of just 4 km is not only unlikely – it's practically impossible.
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❗️Critical Warnings for Future Customers:
✅ Always check the fuel level, mileage, and dashboard data both at pickup and drop-off.
✅ Take photos/videos of the range and fuel gauge.
✅ Keep all receipts, especially fuel receipts.
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🔴 Conclusion:
The car was handed over to me without a full tank.
Despite returning it with a full tank, they claimed I didn’t.
I was unfairly charged – twice.
I still haven’t received the documents I requested (handover report, extra charges breakdown).
Unfortunately, this experience reflects a lack of transparency and poor customer service.
I do NOT recommend renting from this company.
Extremely unprofessional
Extremely unprofessional. We booked a car and afterwards found out that the rental requires a credit card at the desk. We attempted to call the company and they told us that you can come by the desk and we can maybe find something out, but there is no guarantee. To be certain we tried to call again another day and then they told us that it’s not possible to rent the car with no credit card.
Leugenaars
We recently rented a Peugeot from your company. We returned the vehicle clean, with a full tank, and on time on [4 juni 2025]. However, only part of our deposit has been refunded. After inquiring, we were told this was due to a “late return,” which is completely incorrect.😡
€30 hebben jullie van ons gejat. God mogen jullie straffen
Unjustified Charge and Lack of…
Unjustified Charge and Lack of Transparency – Disappointing Experience with AVEC
During a recent trip, I rented a Peugeot 408 through Booking.com and had a deeply disappointing experience with AVEC Rent a Car.
While driving on a narrow countryside road in the Urla area, I came to a stop behind two vehicles due to a tractor blocking the road. The tractor driver signaled that it was safe to pass. As I attempted to drive through, the rear left side of the car lightly brushed the cart, resulting in three small hairline scratches above the rear left wheel—very minor cosmetic damage.
When returning the car, I was completely transparent and explained what had happened. The staff handed me the phone to speak with a manager, who told me that because my insurance was through Booking.com and not with AVEC directly, they did not recognize it as valid. He said they would inspect the car, issue an invoice, and charge my card—after which I could submit the invoice to my insurance provider for reimbursement. When I asked for an estimate, I was told they couldn’t provide one until the inspection.
Shockingly, just 5–10 minutes after returning the car and while I was at airport check-in, they charged 50,000 Turkish Liras (~1,500 EUR) to my card without sending any invoice or explanation. To date, I have received no documentation or justification for this excessive charge.
This experience felt exploitative, especially given the minimal nature of the damage, my honesty, and the complete lack of transparency or follow-up. I strongly advise anyone renting through Booking.com or AVEC to be extremely cautious. If you’re using third-party insurance, be aware that AVEC may not recognize it and might charge you a large amount without warning or proper documentation.
