Avec Car Rentals
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Unjustified Charge and Lack of…
Unjustified Charge and Lack of Transparency – Disappointing Experience with AVEC During a recent trip, I rented a Peugeot 408 through Booking.com and had a deeply disappointing experience with AVEC Rent a Car. While driving on a narrow countryside road in the Urla area, I came to a stop behind two vehicles due to a tractor blocking the road. The tractor driver signaled that it was safe to pass. As I attempted to drive through, the rear left side of the car lightly brushed the cart, resulting in three small hairline scratches above the rear left wheel—very minor cosmetic damage. When returning the car, I was completely transparent and explained what had happened. The staff handed me the phone to speak with a manager, who told me that because my insurance was through Booking.com and not with AVEC directly, they did not recognize it as valid. He said they would inspect the car, issue an invoice, and charge my card—after which I could submit the invoice to my insurance provider for reimbursement. When I asked for an estimate, I was told they couldn’t provide one until the inspection. Shockingly, just 5–10 minutes after returning the car and while I was at airport check-in, they charged 50,000 Turkish Liras (~1,500 EUR) to my card without sending any invoice or explanation. To date, I have received no documentation or justification for this excessive charge. This experience felt exploitative, especially given the minimal nature of the damage, my honesty, and the complete lack of transparency or follow-up. I strongly advise anyone renting through Booking.com or AVEC to be extremely cautious. If you’re using third-party insurance, be aware that AVEC may not recognize it and might charge you a large amount without warning or proper documentation.