Avec Car Rentals
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A Bad Experience and a Damage to Trust – I Do Not Recommend It
Double Injustice – My Car Rental Experience (Date: 07.07.2025 – Location: Izmir Adnan Menderes Airport) 🔹 1. When I Picked Up the Car: The company claimed the car was delivered with a full tank but mentioned the fuel gauge might be faulty and suggested I check it at a gas station if I had doubts. So I immediately drove to the fuel station located inside the airport and found out: the tank was not full. I filled up the tank myself for 370 TL – I have the receipt as proof. I informed the company right away and requested a refund based on the full-to-full fuel policy stated in our rental agreement. 🔹 2. When I Returned the Car: Before returning the car, I once again stopped at the OPET fuel station (just 4 km away from the drop-off point) and filled the tank completely. I then delivered the car to the branch. Despite this, the company claimed the tank was not full and said 4.31 liters of fuel worth 225 TL had to be added. At the time of return, the car showed a range of 580 km, but in the photo allegedly taken by the company after fueling, the range was 490 km – a suspicious difference. Mathematically, this makes no sense. I drove around 3,000 km with an average consumption of 5.5 L/100 km. To lose 4.31 liters over a distance of just 4 km is not only unlikely – it's practically impossible. --- ❗️Critical Warnings for Future Customers: ✅ Always check the fuel level, mileage, and dashboard data both at pickup and drop-off. ✅ Take photos/videos of the range and fuel gauge. ✅ Keep all receipts, especially fuel receipts. --- 🔴 Conclusion: The car was handed over to me without a full tank. Despite returning it with a full tank, they claimed I didn’t. I was unfairly charged – twice. I still haven’t received the documents I requested (handover report, extra charges breakdown). Unfortunately, this experience reflects a lack of transparency and poor customer service. I do NOT recommend renting from this company.