Płatność automatyczna nie działa
Płatność automatyczna nie działa, zero informacji, że płatność się nie udała.. gdyby nie przypomnienie od usługodawcy byłby problem.
4.2
Great
618 reviews
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💬Hasn't replied to negative reviews
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Review summary
AUTOPAY receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! THEY WILL PUT A HARD DING ON YOUR CREDITAND THEN YOU WONT EVEN FROM A SINGLE PERSON. ALL THEY WANT IS YOUR PERSONAL INFORMATION.
What they did was actually ILLEGAL
The most egregious thing they did was start the process of putting the new lender as the lien holder for my vehicle with my insurance company and the DMV, without me having signed ANY loan paperwork. As part of the process, I did sign a limited power of attorney specifically for this, so once the loan terms were agreed upon and I signed the loan documents, they could easily make those changes. That said, I haven't even seen any of the loan documents, let alone signed ANYTHING. What they are doing is flat-out illegal. When I got the alert that this had been changed on my insurance policy, I immediately contacted the loan specialist I have been working with, and surprise, surprise, I haven't heard back from her. The second issue I had was basically a bait & switch. I had a pre-approval offer of an interest rate that was over 3% lower than my current rate. My goal was to refinance my car for a lower rate and lower payment. The interest rate they came back with wasn't even 1% lower than what I already have, so to get the lower payment, they extended the term of my loan by 10 months. And good luck getting a hold of their escalation department, you can't even leave a message. Thankfully, I have not signed any loan agreements as this company is SHADY AF. I wish I had read these reviews before I started the refi process. I trusted that CreditKarma would vet their partners beforehand, sadly, I guess if you pay enough to be listed on their site, they don't care.
Ryan was excellent throughout the…
Ryan was excellent throughout the entire process and provided excellent communication skills; keeping me updated throughout each step of the process. Thank you again for going above and beyond!
Company details
Information provided by various external sources
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Contact info
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Website
autopay.com
All reviews
618 total • Write a review
Showing 591 - 600 of 614 reviews
KT
Easy process
Scott Lofgren Was extremely patient and proficient! It was so easy from start to finish! I feel like I didn’t have to do a lot of work!
Date of experience: May 12, 2022
bc
From start to finish
From start to finish, this process was easy, communication was fantastic, and I would highly recommend!
Date of experience: May 12, 2022
OM
Travis Mitts was excellent during the…
Travis Mitts was excellent during the whole process, fast communication and very professional
Date of experience: May 12, 2022
MW
I wanted to acknowledge and commend my…
I wanted to acknowledge and commend my loan specialist Jordan Glance for all his time helping me refinance my car loan, he was very professional, courteous and helpful, even humorous at times! It is very nice and important to feel comfortable and at ease with this type of situation, my first time refinancing a car loan and I will always use this company every time I need any type of loan. Thank you Jordan Glance 😎
Date of experience: May 12, 2022
CR
I had a great experience with autopay
I had a great experience with autopay. Travis did a very good job of taking care of everything in a timely manner. This was the first time I had ever refinanced a vehicle and should I desire to do it again someday, this is where I'll go. Thank you for a wonderful experience during a stressful event.
Date of experience: May 11, 2022
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