Płatność automatyczna nie działa
Płatność automatyczna nie działa, zero informacji, że płatność się nie udała.. gdyby nie przypomnienie od usługodawcy byłby problem.
4.2
Great
618 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
AUTOPAY receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! THEY WILL PUT A HARD DING ON YOUR CREDITAND THEN YOU WONT EVEN FROM A SINGLE PERSON. ALL THEY WANT IS YOUR PERSONAL INFORMATION.
What they did was actually ILLEGAL
The most egregious thing they did was start the process of putting the new lender as the lien holder for my vehicle with my insurance company and the DMV, without me having signed ANY loan paperwork. As part of the process, I did sign a limited power of attorney specifically for this, so once the loan terms were agreed upon and I signed the loan documents, they could easily make those changes. That said, I haven't even seen any of the loan documents, let alone signed ANYTHING. What they are doing is flat-out illegal. When I got the alert that this had been changed on my insurance policy, I immediately contacted the loan specialist I have been working with, and surprise, surprise, I haven't heard back from her. The second issue I had was basically a bait & switch. I had a pre-approval offer of an interest rate that was over 3% lower than my current rate. My goal was to refinance my car for a lower rate and lower payment. The interest rate they came back with wasn't even 1% lower than what I already have, so to get the lower payment, they extended the term of my loan by 10 months. And good luck getting a hold of their escalation department, you can't even leave a message. Thankfully, I have not signed any loan agreements as this company is SHADY AF. I wish I had read these reviews before I started the refi process. I trusted that CreditKarma would vet their partners beforehand, sadly, I guess if you pay enough to be listed on their site, they don't care.
Ryan was excellent throughout the…
Ryan was excellent throughout the entire process and provided excellent communication skills; keeping me updated throughout each step of the process. Thank you again for going above and beyond!
Company details
Information provided by various external sources
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Contact info
🌐
Website
autopay.com
All reviews
618 total • Write a review
Showing 51 - 60 of 614 reviews
M
Mardun
US
Excellent customer agent
I was worried this company would be a scam but I researched it first & it all seemed good. I went with AutoPay primarily due to the customer service agent who worked with me. Cristina A was professional, communicative, and never high pressured. I appreciated her approach & it was obviously effective as I did get matched to a company (small but well established credit union) for my car refi loan.
Date of experience: August 29, 2024
RT
Bait and Switch all the way..
Bait and Switch all the way.. DO NOT under any circumstances do business with this company!! They will send you a letter saying one thing and then, after a hard credit check regardless of how good your score is tell you something completely different. The rate on my letter was 6%, the rate they quoted me was 13%. Shady as they come. Just fishing for suckers and don't care how they do it.
Date of experience: August 28, 2024
M
Markus
US
Waste of time; didn't follow through
I provided all relevant information to Autopay for a used car purchase. Two days later I called to inquire why I hadn't heard anything. The operator told me they were waiting on me to provide the car VIN. No one told me this previously. She apologized and then said that Autopay was 'really slow' about follow-up! I emailed the VIN and a few hours later was told there are no lenders in my state. I added a star to my review because the operator was friendly and communicative.
Date of experience: August 21, 2024
BD
I didn't even apply to them
I didn't even apply to them. Credit Karma tricked me and next thing I know, they pulled my credit. Their rep called and they have the craziest APR I have ever heard, I have over 800 credit score. This company is a scam. STAY AWAY FROM THEM!!
Date of experience: August 20, 2024
B
Bareq
US
Nie korzystajcie z doladowan licznika…
Nie korzystajcie z doladowan licznika przedplatowego na stronie Energi, bo oni korzystaja z usług tych dziadów. 2 doładowania w odstępie 3 dni i obie transakcje odrzucone, oczywiscie kasę wzieli. Teraz nie mam ani prądu ani pieniędzy.
Date of experience: August 6, 2024
P
Patryk
US
Poprosiłem o wygenerowanie zestawień…
Poprosiłem o wygenerowanie zestawień moich płatności na rzecz konkretnego odbiorcy. Po 2 tygodniach nie mogę liczyć nawet na odpowiedź typu "spadaj Pan nie pomożemy" mimo że obiecali to załatwić. Zmarnowałem kilka godzin żeby przyspieszyć im pracę i samemu przelew po przelewie (z okresu 3lat) wyciągałem ID transakcji tak żeby zostawić im tylko jedno zadanie - potwierdzenie czy dana transakcja była wykonana na rzecz kontentego odbiorcy. Kolejne dni mijają, obsługa ma mnie w dupie, a sprawa w sądzie do której to potrzebuję już za kilka dni. Bardzo dziękuje za fachową pomoc support Autopay i prawdopodobnie udupienie mnie w sądzie. Zobaczę gdziekolwiek wasze bramki płatnicze od razu zaniecham korzystania z takiej strony.
Date of experience: August 6, 2024
RD
Doładowanie telefonu…
Doładowanie telefonu nie doszło do skutku po dwóch reklamacjach ponad tydzień czekam na zwrot pieniędzy masakra nie polecam tej firmy
Date of experience: July 29, 2024
RH
Stay away from Autopay!
Their website offers rates as low as 2.99%. I have above 760 credit and they offered me rates higher than I currently have. Steer clear this is a lie. They offered me a rate higher than I currently have! Same terms!
Date of experience: July 26, 2024
SG
Bait and switch
Bait and switch! Do not fall into the trap!!! As many have stated, I fell for it too. I refused a hard credit pull until receiving assurances that my interest rate would be lower (agent’s name, date and time documented) only to be told that my interest rate would be the same or higher than my current terms. I filed a dispute with Experian to have the hard pull removed. I have no idea how or why AutoPay is rated so high. They are clearly unethical, and have no problems telling you what you want to hear only to have it negatively impact your credit score.
Date of experience: July 10, 2024
IT
The worst company AUTOPAY auto refinancing !
The worst company! Sent me a letter saying we could refinance your car: I spoke with an unplaced person. Her name is Nate, and she did not ask if that was a commercial or personal vehicle. She gathered all my info, including address, zip code, first name, last name, if we paid rent or its house, and if it is still underpayments or paid off. I asked her twice if you would look up my info since you sent me a letter and why you asked so many personal questions. She was rude, and after the last question, She asked if it was for personal or business use. I responded it's for Both. She says we can not refinance it. I wondered why you did not ask this before all the questioning. She said Goodbye! Can you believe it's a scam and they will sell all your info !! Make sure to ask if they cover personal or business first before providing your info !!!
Date of experience: July 2, 2024
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