Ashbourne Membership Management Services Reviews

My son had a teenager membership which clearly stated must be 15,16 or 17. We received a letter beginning of month he was due to turn 18 to say it will increase to £55 and to click link and accept the new terms and direct debit. I did not accept so presumed the whole membership would cancel but for 4 months March to June they continued to take money out at £34.99 on a membership he was no longer entitled to use. I tried to resolve and have been advised I had to give 30 days notice but common sense would suggest that if they know he’s 18 and has a teenager membership that’s for 15,16 & 17’s only it would by virtue of his birthdate and the fact they triggered the new membership and fee letter mean that that membership should cease on his 18th birthday. Unfortunately it appears this was for me to cancel and give 30 days notice so we have inadvertently paid £140 unnecessarily for a membership he actually wasn’t entitled to use from his 18th birthday. No attempt was made to follow up on the revised letter or to write to tell me my son is not allowed to continue under the teenager agreement but the happily continued to take payments out which I’ve just spotted. I suspect the next letter would have come January 2026 in increasing the membership he is too old to use meaning we would have paid £300 for a contract and a membership my son was not entitled to be using (or you would think me continuing to pay). On a positive they cancelled and membership and waved the 30 days notice 😂 - but actually have had £140 for March, April, May and June when he was too old and not entitled to use the membership. The fact you can’t talk to anyone and just use WhatsApp has left a bitter taste and an poor experience of how it’s all my fault for not cancelling - which I thought I had by not agreeing to the new terms relating to my sons age! Poor form to not look to refund even half the payments back as a gesture of goodwill!

Sophie at Ashbourne treated my case personally and not like a “computer says no” Thankyou for being Kind and considerate Cheers Ben

Very helpful!

Edit of my original review - Ashbourne contacted me ref my Direct Debit issues, the lady was extremely friendly and apologetic for how the situation has been handled. To be fair, I usually don't review companies when they do everything right, but when a company does wrong then correct it especially quickly and hassle free, they deserve to be recognized for that. Thanks

Dan delt with a issue I was having really well. Very helpful.

Thank you Mike M for being so helpful - really quick responses!

Prompt assistance with quick resolution of issue. Great job!

Charlie was brilliant. Unfortunately i needed to cancel membership for personal reasons. Charlie made the whole process quick and easy. Credit to the company. Thanks Scott

The staff were brilliant, very understanding. A real credit

Very helpful, dealt with my request straightaway

Rapid response to login issues resolved in 10 minutes

Extremely responsive to any queries or requests that I may have. I have found that the live chat has been the most efficient method of communication

Efficient, professional. Thank you

Ashbourne Membership Management Service is a very very great service. After contacting Ashbourne via email I received email from Charlie who was extremely polite, kind, angelic, amicable, kind-hearted and benignant. Charlie showed empathy on high level about my situation and was extremely above-board, forthright, explicit, bounteous, divine, receptive, delicate and ethereal. Thank you very much Charlie for help and for your soft-hearted acts if everyone would be like you this earth would be a Heaven.

My son had thought his membership had expired and so we did a new membership. I saw two payments taken and so called to discussed. The response was prompt and a refund is being issued. Although it was via a text which I thought ‘here we go’ I was pleasantly surprised it was a smooth process.