Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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Showing 891 - 900 of 996 reviews
L

Liz

US

5 out of 5 stars

Can’t fault the service from beginning…

Can’t fault the service from beginning to the end. Free delivery, removal of old appliances and install new plus removing packages. The buying experience was just as easy. No drama getting your chosen delivery date either. I certainly will be a repeat customer

Date of experience: May 20, 2024

NS
5 out of 5 stars

Great Service! I was very impressed with the ease of…

I was very impressed with the ease of purchasing a large electrical product online. The up dates concerning the delivery of the washing machine were prompt and very helpful. The delivery men were exceptional, having to navigate approximately 30 stairs in and out of the property. Installation was swift and they took my old washing machine away as well as the box for the new one. Delivery was free!! Would highly recommend Appliances Online.

Date of experience: May 20, 2024

M
5 out of 5 stars

Great prices, great service, great products

I purchased a dual fuel oven which is my second purchase from Appliances Online. Very happy with the experience. Quality products at great prices. The oven was delivered to my door the very next day after purchasing and my old oven was taken away. Delivery team was very friendly and helpful and pleasant. The oven looks and works great (as does the washing machine I bought a couple of years ago). Would highly recommend and would use again

Date of experience: May 19, 2024

JH
5 out of 5 stars

It give me better Knowledge

Knowing more about the company

Date of experience: May 19, 2024

M
5 out of 5 stars

Great price

Great price, excellent delivery team. On time, quick installation of fridge and cleared all waste. Friendly team. Very happy from going online to using equipment.

Date of experience: May 19, 2024

JW
5 out of 5 stars

Highly recommend Appliances on line

I needed a fridge and was recommended to use Appliances on line. The website was easy to use. Delivery was quick and efficient. The delivery drivers were excellent. The free delivery and removal of old fridge was a great added bonus. Would definitely recommend Appliances on line to anyone

Date of experience: May 19, 2024

LP
5 out of 5 stars

Hassle free

Hassle free, Great communication. and service. I will never shop anywhere else after dealing with Appliances online. Was so happy with free delivery.

Date of experience: May 18, 2024

CD
5 out of 5 stars

Highly recommend!

I ordered the wrong fridge and luckily realised before delivery day. In one phone call I was able to change my order, no questions asked. The delivery arrived at the nominated time. The whole process was really easy!

Date of experience: May 15, 2024

M

Meg

US

5 out of 5 stars

So helpful

So helpful! I ordered the wrong dishwasher and they resolved the issue for us quickly and perfectly.

Date of experience: May 15, 2024

C
5 out of 5 stars

Regular customer

Regular customer. This time bought a dryer to replace existing. Despite some hiccups on my side, both Customer Phone Support and Delivery Teams were flexible and can-do in solving them. Price always best/competitive. Always impressed with Appliances Online. Keep it up - you stand out in the crowd!

Date of experience: May 15, 2024

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