Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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Showing 871 - 880 of 996 reviews
PC
5 out of 5 stars

Dealing with Appliancesonline is seamless from order to delivery by an excellent team at the promised delivery time.

Dealing with Appliancesonline

Date of experience: May 28, 2024

SK
5 out of 5 stars

Bought Haier Washing Machine From…

Bought Haier Washing Machine From Appliance Online, they have good options and have given lot of details about the products listed on their website. Could make relatively informed decision, further their delivery and installation was quick and smooth.

Date of experience: May 27, 2024

AE
5 out of 5 stars

Outstanding Service

My online enquiry was responded to quickly, enabling me to make my purchase same day. I’m very happy with my purchase & the price I paid including delivery. A no hassle transaction from start to finish, and I love my new stove. The delivery guys were great too.

Date of experience: May 27, 2024

A
5 out of 5 stars

AMAZING AS ALWAYS!

As usual, the appliance I ordered on Thursday afternoon was delivered on Friday afternoon which is some sort of witchcraft I swear. Bloody amazing!

Date of experience: May 27, 2024

SC
5 out of 5 stars

Hassle free.

Hassle free. First time ordering and will definitely be buying again.

Date of experience: May 27, 2024

LS
5 out of 5 stars

Excellent experience, as always.

We needed a replacement dryer for our new laundry and as always, the Appliances Online app made it easy to compare several models. After purchasing online, the dryer was delivered on the next business day and I was kept updated about expected delivery time. The delivery guys installed the 70+kg machine into a difficult position and took away my old dryer without any fuss. Have purchased several large appliances through Appliances Online and have always received excellent service with competitive prices.

Date of experience: May 26, 2024

C
5 out of 5 stars

Fast Service and Delivery

This was my second purchase from Appilances online. They are fantastic. Good choice range,fast delivery and ove the option of removal of old appliance taken away. Great communication advising delivery window time on the day. Friendly & professional delivery person. I'd recommend this company to anyone.

Date of experience: May 26, 2024

I
5 out of 5 stars

It was very easy to organise

It was very easy to organise, and I got my machine literally in a few hours. They installed it in no time, and they took away the old one. And great prices too. Thank you so much.

Date of experience: May 26, 2024

AP
5 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service,,very professional delivery team and way too smooth transaction right from the beginning. Thanks again for making my life much easier

Date of experience: May 25, 2024

DL
5 out of 5 stars

First class customer service & delivery

I have also left a five star google review as I am so happy with my new fridge, the extremely high level of customer service and the delivery guys were just so lovely and helpful. The lady I spoke to on the live chat was amazing and super knowledgeable. I will definitely buy from Appliances Online again next time we need a new appliance. Thanks so much!

Date of experience: May 25, 2024

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