Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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All reviews

1,000 total • Write a review

Showing 851 - 860 of 996 reviews
J
5 out of 5 stars

Appliances Online was EXCEPTIONAL!

Appliances Online was AMAZING! The process of locating, purchasing and paying for our product was just so simple. Then there was the delivery - well that was second-to-none. Our delivery drivers were prompt, friendly, courteous and helpful with setting up our new fridge. No packaging left behind and the old fridge removed as well. We couldn't have asked for anything more.

Date of experience: June 4, 2024

TL
5 out of 5 stars

Bloody excellent

Bloody excellent! change nothing! The delivery team are so good they need to be recognised for thea hard work n effort please do that they are one of the most important parts of the business n process because of the delivery team i recommed you to everyone.

Date of experience: June 4, 2024

AU
5 out of 5 stars

On time and least amount of effort on our part

They keep you informed on every step of the delivery with an approximate time which they stick to, very efficient service

Date of experience: June 3, 2024

Ln
5 out of 5 stars

Prompt delivery

Prompt delivery, great communication, washing machine setup and going before they left and old machine taken

Date of experience: June 3, 2024

PJ
5 out of 5 stars

Great Service

The staff at ordering point to the delivery guys were absolutely fantastic and I couldn’t recommend them more highly.Would definitely use this company again .A1

Date of experience: June 3, 2024

OT
5 out of 5 stars

AO has very competitive prices and…

AO has very competitive prices and their services is always excellent. We have purchased many items from AO and has also had items need to be replaced, never had any problems with then. Recommended!

Date of experience: June 2, 2024

M
5 out of 5 stars

Fautless

Everything from the online browsing, the phone support and the delivery was fantastic. Highly recommended and I wouldn’t buy anywhere else!

Date of experience: June 2, 2024

HF
5 out of 5 stars

Delivery team were prompt and…

Delivery team were prompt and professional. They moved our old fridge to where we wanted it and there were very careful not to hit anything or scratch either the old or the new fridge. They gave me a quick run down on how the fridge works definitely recommend both appliances online and the delivery service

Date of experience: June 2, 2024

T
5 out of 5 stars

Exceptional

We have brought a few appliances online , every time we’ve had exceptional service. They install , take the old appliance if you wish and the rubbish with them .

Date of experience: June 1, 2024

P
5 out of 5 stars

You won't be disappointed in the service

The best company to deal with from start to finsh.

Date of experience: June 1, 2024

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