Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 101 - 110 of 996 reviews
CB
1 out of 5 stars

Price matching policy

Asked to price match a product, brand new with only carton damage. Their policy states "THE PRODUCT MUST BE IDENTICAL AND BRAND NEW IN THE BOX." which it is... and still they wouldn't match it because of the carton...

Date of experience: May 13, 2025

i

ivi

US

4 out of 5 stars

The delivery team was excellent

The delivery team was excellent, definitely a 10/10. They were friendly and efficient. However, I did notice a small crack on the fridge's container. While it doesn’t affect the functionality, a brand-new product should really arrive in perfect condition, don’t you think?

Date of experience: May 13, 2025

L
5 out of 5 stars

Hassle Free Shoppingomer Service

Great Customer Service, guaranteed best price and such an easy process. second time ordering and will never bother going to retail outlets. I have saved time and money all with a kind and curteous approach from the purchase to delivery.

Date of experience: May 13, 2025

TE
5 out of 5 stars

Awesome customer service

The product was well priced and have ordered several products from over the years with a great, hassle free transaction each time. This time it was a fridge to go upstairs. (All previous deliveries had been for downstairs.) Not only were we not charged extra for the stairs, the delivery drivers were absolutely wonderful, a real credit to the business. I do know they price match, but would go back for the customer service even if they were more expensive as we haven't had customer service like that in a while.

Date of experience: May 12, 2025

AB
5 out of 5 stars

Never Disappoints …

I have bought about 10 different appliances from Appliances Online over the last 10 years and I have never had a single issue. Customer service is excellent, website is easy to use and up to date, always deliver on time and this time I had a dishwasher installed and it went exactly the way they said it would. Great business and the gold class service at an affordable price.

Date of experience: May 12, 2025

SB
5 out of 5 stars

This is the First time I availed the…

This is the First time I availed the Service from Appliances Online, Delivery was sharp in the morning and free with my Purchase. The delivery Person Mr. Mark, wonderful Person, my regards to him. Sanjay Bhakat, Toongabbie, NSW 2146

Date of experience: May 12, 2025

CJ
5 out of 5 stars

Excellent service

Sales and delivery team were nothing short of excellent.

Date of experience: May 11, 2025

A
5 out of 5 stars

Easy to purchase and fast delivery

Easy to purchase and fast delivery. Great price too!!

Date of experience: May 11, 2025

C
5 out of 5 stars

Excellent service cheapest online…

Excellent service cheapest online called up and the Operator was able to beat their own price

Date of experience: May 10, 2025

G
5 out of 5 stars

Love Appliances Online

Great prices. Easy to navigate online and friendly, efficient customer service, when required.

Date of experience: May 10, 2025

Previous1•••101112•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.