Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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Showing 91 - 100 of 996 reviews
MD
5 out of 5 stars

Bosh tumble dryer

Upon my search for a new tumble dryer, I discovered this website Within a single page i found all the relevant information i was after, perfect Price for the item was the most competitive Delivery was quick and the guys even helped lifting the new dryer in place Will definitely be back whenever I'm gonna need another appliance

Date of experience: May 17, 2025

AR
5 out of 5 stars

The easiest purchase for an appliance I…

The easiest purchase for an appliance I have ever made! Starting from online, delivery contact, right through to installation and removal of old appliance and packaging and all with easy, friendly service. The online process, phone staff and installation guys were friendly, helpful and professional, the price was fantastic with very good savings and all round an exceptional purchase from beginning to end, all within 24 hours. Highly recommended

Date of experience: May 16, 2025

L

LJ

US

5 out of 5 stars

Appliances Online Australia knock all aspects of online selling out of the park.

Such ease in every stage of the purchase, from perusing the website, choosing my purchase, paying and delivery.

Date of experience: May 14, 2025

RG
1 out of 5 stars

Dud products, very slow repair service

ETA NO RESPONSE TO EMAIL REQUESTED BELOW! 6 WEEKS LATER, STILL NO WORKING FRIDGE. CONTACTING OMBUDSMAN. 9 month old fridge broken and it will be 6 weeks by the time a technician gets out to fix it. The last 2 appliances I have bought from Appliances Online have been nothing but trouble and the follow up service has been very poor and slow.

Date of experience: May 14, 2025

P
5 out of 5 stars

These guys have really nailed it

These guys have really nailed it - good prices, good information on the website to make confident buying decisions, next day delivery and great service from the delivery drivers. This was my second purchase of major white goods through this website, and the service seems to be consistent. I’ll be back.

Date of experience: May 14, 2025

c
5 out of 5 stars

Easy purchase

Perfect, easy to use website with good prices. We ordered a dryer and it was delivered within 2 days. The delivery crew were very professional and easy to deal with.

Date of experience: May 14, 2025

L
5 out of 5 stars

Great prompt service

Great prompt service, got my new oven within two days of ordering. Easy to use website. Will use again

Date of experience: May 14, 2025

J
5 out of 5 stars

The Appliance Online whole process of…

The Appliance Online whole process of purchase was easy and carefree, right up to cost, delivery and installation.

Date of experience: May 14, 2025

c
5 out of 5 stars

Reliable and completely trusteorthy

Very reliable and do what they say, they price matched without argument and very hard to beat their delivery time frame.

Date of experience: May 13, 2025

SP
5 out of 5 stars

AMAZING AOL

We recently ordered a new fridge from AOL and it was delivered and installed last week. The service was fantastic! We are absolutely delighted with our new fridge. Many thanks again! Five stars from start to finish!

Date of experience: May 13, 2025

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