Apex Car Rentals Australia Reviews

Very good value for money, almost half the cost of other brands Prompt and good service. We were also given a free upgrade to a larger car. The car was clean and of a good spec. The only issue was that front wipers were quite worn.

Had a case booked during cyclone Alfred. Airport was closed, was still charged full amount.

Brilliant staff who were very helpful when our plans all had to change due to cyclone Alfred. Even with the zero excess option they proved cheaper than what we could get through booking.com

Great car and experience ruined by hidden fee. I rented 2 cars on a NZ holiday for 10 days each. I was much happier with everything about Apex until I got home and had a $30 NZD charge on my credit card with no explanation. My plans had changed and I dropped the car off 2.5 hours early, which was 30 minutes before their branch opened. They had instructions on their website for how to use the after hours drop off, so I followed them and it was super smooth... Except this is what earned me the $30 fee. They should list this on the instructions, and shouldn't charge people without notifying them of the charge. I wouldn't use them again because I don't trust them to charge me whatever they want, whenever they want and not even tell me.

Absolutely horrendous!! Not given the car we booked at Cairns. We were given a car that was 2000kms over its service. The car kept going off … tyre pressure warnings . Engine warnings. The tyres were just roadworthy and it had a clunky sound like a wheel bearing or even transmission slip. Had to place the car in neutral to start it more than once. Place closed early and the complaints department told us not to drive it.. emailed the company no response. So scared someone else will be given this car I’m actually calling Queensland roads to make sure it’s no longer available for hire…

Apex car rental cairns Very unpleasant experience. The car I rented had no GPS map and could not connect to my phone via Bluetooth. The most annoying thing was that a tall white staff could not solve the problem and his tone and attitude were extremely bad. His so-called solution was that you could cancel the rental.

On returning the rental car, was told there was a chip in the windscreen. Was told that the car would be going to repairers Monday or Tuesday. Called on the Thursday as I'd heard nothing. Called again a week later, and was then told it could be 'weeks'. Absolutely ridiculous amount of time to wait. Can't put in insurance claim until final repair invoice is received, so they sit on your money! Terrible company avoid if you can. I won't be using them again.

Great service, we got the car wanted . Booked in and returning car was excellent, shuttle service was also very good , excellent staff . apex car rentals Brisbane Nudgee road

No complaints about the car, service or price. HOWEVER - although there is absolutely no mention in their advertising of a fee for after-hours drop-off, if you need use that service it will cost you $45. We only found out when we uplifted our booked vehicle from the Melbourne office and the office person gave the after-hours drop-off details. For a company advertising 'transparency' and 'no hidden fees' this is simply not good enough. We will not be using this company again due to this.

I used a NSW license to rent a car in SYD airport. I called them before i booked car to make sure everything is expected. The call centre lady told me only license and credit card. Then when i pick up the car they ask me to pay $3k bond. Because I own NSW license (How does it matter?) and never rent with them (those who rented with apex before will never come back again anyway). 2 days later the transaction is processed as paid. WOW, which car rental in the earth, actually not process bond as pre-authorization but payment? 2 days after i returned car they still haven't refund me. They said will take 7-10 business day. I guess they trying to make profit from bond's interest.

Don’t ever use Apex Car rentals Tasmania .They cost us 2 Uber rides one night in hotel . Because Apex Tasmania do not allow drop of a car before 8am or after5pm .they are rude they don’t care The idiot told me you have to drop car back day before and would not refund money . And another guy sent a refund amount next another guy sends email saying no refund .apex is miles away from airport and do not offer any after hours service can not leave car there at all from5pm to 8am BEWARE.use other rentals

At end of last year we travelled from UK to tour Australia and booked 3 cars for 3 different parts of our journey hiring cars in Adelaide,Cairns and Brisbane We chose Apex as they were much cheaper than any of the other car rental companies and we did not have to pay in advance. Having read reviews here we were very concerned,however we had nothing other than an excellent experience. It was very quick and easy to pick up the cars,no long winded paperwork which we experience when hiring a car in the UK or Europe.The cars were all in excellent condition and similarly drop off was fast and efficient. All the staff we encountered were helpful and polite Could not fault our experience

Avoid these guys at all cost. Absolutely abysmal service! Booked a car online for pickup, and paid credit card hold. All good. Arrived next day to collect car, with my licence and credit card, only to be advised of their "local policy" (not mentioned at all during the booking process). Because I live in Brisbane, they wanted utility bill, lease agreements etc lol. Absolutely ridiculous. Expected me to go home to retrieve documents! The lady who served me was nice, and just doing her job, but then the big bully manageress comes running over to straighten me out! She was the only one ranting by the way. They really should employ someone more professional. I think maybe she fancies herself as a nightclub bouncer! Disgusting approach. Do yourself a favor, and stick to a mainstream rental company. These guys suck!

No after hours key drop off at Hobart depot & when I enquired about dropping car off early due to flight time, I was told it wasn’t possible. Depot opens at 8am which is useless if you need to catch an early flight.

Shame only gave them 1 star . Travelled from UK to Oz to attend wedding but Apex failed to pay me back monies for failed battery on their hire car . On 24th July 2023 my hire car key fob failed and after contacting Apex had to call out the RACQ breakdown company to rescue me. As advised by Apex and RACQ engineer I replaced the battery and sent a copy of the receipt to Apex expecting a payment by return. After numerous e-mails to Apex I have had no response!!! After paying Apex a lot of money for the rental what is their problem ?

We paid in full the $63 to rent the car for the day for my sister so she could attend a family event. I checked the Ts&Cs on the website to ensure she had the correct credit card for the $200 security deposit. When she arrived to collect the car the representative took one look at her relaxed appearance and said she would need to pay a $4,000 up front security deposit before she could collect the car. This was not disclosed anywhere on the website or in writing anywhere and I have never heard of a policy this outrageous or unreasonable. My sister was bullied as a child and suffers low self-esteem so I submitted a complaint on her behalf and expressed that she was humiliated and inconvenienced by their treatment of her and she did not receive any kind of apology or acknowledgment. This company and its staff lack any human empathy, customer service, or care, and they clearly support discrimination.

Luke and Sonia at Brisbane branch made all our problems disappear. Couldn’t have asked for better service. Thank you so much for your help last Monday. Alex&Ruth French

We have used Apex a few times and have always been impressed with their competitive prices. This year we received exceptional service from the Brisbane branch. Sonia looked after us from booking to returning the car. She was friendly , helpful and efficient . She dealt with our many questions. The car was much nicer than expected and in really good condition. We were delighted with it. We will not hesitate to use Apex again .

Apex car rental Brisbane - the poorest customer service I ever have. Starting off with the pick up from the Airport the driver of Apex was abusing and yelling at other motorists all through too the main office at the Brisbane office (Apex). We have booked the Car at 11am pick up after waiting for 2hrs at the front office until we questioned the Customer services officer why we have to wait for another 15mins to be clean before we can drive off. The Customer Service officer left us at the counter and went to the manager. The manager returned and then said out loud in front of several customers who were picking up their rental hire. "What is your problem"... yous got picked up from the airport at 1130am... We booked it at 11am for the car to be ready to drive away as soon as we got there but instead we had to wait for 2hrs before their end up giving us our car rental but we still had to pay the two (2) of waiting there for a car too be ready. I will never return to Apex ever again the worst Customer Service ever. I highly recommend no one to go there at all. poor effort all round 😤

Rent a car directly for the airport I booked the car from 8.00 but pickup by shuttle arrived to the airport only 20 Minutes later, the drive took 7 minutes so I got the car only almost 1 hour later. They offer dropp off service to the airport only every 45 minutes. As i was 1 minute later, I needed to order an Uber to get the airport I would not choose them again I ordered a small car, on purpose I paid more to not to get a Chinese MG but a Suzuki, got a Chinese MG SUV instead Disappointed