Apex Car Rentals Australia
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Major discrimination and terrible service
We paid in full the $63 to rent the car for the day for my sister so she could attend a family event. I checked the Ts&Cs on the website to ensure she had the correct credit card for the $200 security deposit. When she arrived to collect the car the representative took one look at her relaxed appearance and said she would need to pay a $4,000 up front security deposit before she could collect the car. This was not disclosed anywhere on the website or in writing anywhere and I have never heard of a policy this outrageous or unreasonable. My sister was bullied as a child and suffers low self-esteem so I submitted a complaint on her behalf and expressed that she was humiliated and inconvenienced by their treatment of her and she did not receive any kind of apology or acknowledgment. This company and its staff lack any human empathy, customer service, or care, and they clearly support discrimination.