Apex Car Rentals Australia
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Great car ruined by hidden fee
Great car and experience ruined by hidden fee. I rented 2 cars on a NZ holiday for 10 days each. I was much happier with everything about Apex until I got home and had a $30 NZD charge on my credit card with no explanation. My plans had changed and I dropped the car off 2.5 hours early, which was 30 minutes before their branch opened. They had instructions on their website for how to use the after hours drop off, so I followed them and it was super smooth... Except this is what earned me the $30 fee. They should list this on the instructions, and shouldn't charge people without notifying them of the charge. I wouldn't use them again because I don't trust them to charge me whatever they want, whenever they want and not even tell me.