Anchor Law Firm
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The customer service people that I have…
The customer service people that I have needed to speak to have done what they can to help and have been polite, etc. except for those that promised to call me back and have not. Like when I spoke to Afori last week he promised that I would get a call back from Barry or himself with an update and that never happened. I also got a call from Sarah Olsen last month and she could not answer any of my questions herself and promised to call me back with answers but has not. I spoke to Alexis today and she tried to be helpful but (not her fault) could not connect me with a supervisor as they were not available at that time she said. She did promise that Gerard would call me today so I hope that he does. I have several other issues with the way my account was handled or more appropriately non handled over the last couple of years as I was served with a lawsuit that I needed to deal with myself and setup a payment plan outside of the payments that I have been making to Anchor. However the monthly payment was not adjusted to reflect this. This is why I was told that I need to speak to a supervisor like Gerald to reconcile this issue.