I am 88 years old and what I really wanted was a confirmation to my heritage that I had been told by my mother, that I was nearly 100% Slovenian and could possibly have a little bit of German. I thought this would be simple. It turned out to be convoluted, complicated beyond my imagination, with no reasonable way to communicate my concerns and wishes. I have little or no records of my family history so answering your questions was impossible Some early current information was accurate with my parents and 2 brothers and one sister. Then my oldest brother disappeared, never to be mentioned again, and generations of possible matches kept showing up, Next you wanted to build a family tree with my husbands family that was absurd. And emails kept arriving faster than I could even read them, let alone analyze them. I know there was some interesting information about my parents and one generation back, but it was impossible for me to discuss this with you. I should have had communication with live people and would it would saved so much time for a majority of people like me to explain what we was looking for and what information you were sending was possibly mine and what wasn't.
And lastly, it soon became clear to me that Ancestry.com was highly motivated to sell me more product. In the end, you did confirm that my mother's information was accurate. I wish your diagrams and explanations were user friendly for printing out but even that is highly disappointing.
