So far my experience has been painfully…
So far my experience has been painfully frustrating. I have waited weeks and weeks for DNA results and all I see is a demand for subscription money.
11 months ago
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This morning, August 8th, 2025, I was charged for said subscription. I went in immed... See more
11 months ago
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts getting confusing and you have to manually add most you family and extended family eve... See more
11 months ago
Rip off.....keep asking for more money.
11 months ago
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have additional information, such as when a marriage shows only one child. I know of addi... See more
So far my experience has been painfully frustrating. I have waited weeks and weeks for DNA results and all I see is a demand for subscription money.
I feel like I got scammed, I didn't learn anything. The only thing I got told is that I have 11 regions. Why don't you respond to the reviews that have a problem?
I CAN NOT GET MY RESULTS FROM ANCESTRY IT DENICE ME ACCESS WOULD YOU PLEASE SEND RESULTS AGAIN. JERY PERRY
Sent kit in March have not heard anything. Getting all kind of advertisement but no results
My 3 month trail that I bought will be up next week and I just got my results yesterday
Well I got the dna. Which is nice. But if I want anything else I have to pay more money. The other info you gave me is current that I know. Things are wrong with your info. So not very happy. Not worth the money
It has been so neat to to see parts of my family tree that I never knew about! And the fact it goes back to the like the 1600s is sooo fascinating!! I have learned so much!
Have not received results after weeks, but have been asked my experience with Ancestry.
I have no information or answers
Only one side of family researched. And all important info comes with additional price.
I received my results but when I logged in with the password I had written down, it said it was wrong. Then the email disappeared and I can’t find it! Will the results also come in the mail?
My name sake was covered, but my mother's genealogy was not.
Excellent. I finally found my father and his side or the family. This has been a more than 20 year journey. I only wish I had done it sooner. In less than 24 hours after receiving my DNA results I was talking to my uncles on the phone. This was a blessing. 🙏🏾 Merci Beaucoup!
I guess this is not for me. Surprisingly little data was given on the DNA analysis. There wasn't really anything new or interesting that I did not already know.
Me ha llegado los resultados de mi hermano . No las mías !
I loved the support throughout the entire process. They kept me informed about my outcome every step of the way. For a moment, I thought it would take longer, but no. It was quick, and I loved discovering my roots.
I am not surprised at the results but i expected more details and a longer timeline not just from the 1750 till now
I thought they would give me more information than what I already knew. I also thought they help further my Family Tree.
For starters, I am adopted. So if u can imagine what I found out through this- I was amazed and hopeful that I would have some clues of Me😊 This is very easy to do and I would highly recommend this to everyone!
It didn't show me anything that I didn't already know.
Based on analysis of 253 reviews rated 1-2 stars for Ancestry.com
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
“You cant cancel the account”
“Review bombed, here is why”
“However, I accidentally left a $70 subscription active”
“Review bombed, here is why”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
This profile hasn't been claimed by the business owner.
Ancestry.com garners mixed reviews, with many users expressing frustration over the service's value and clarity. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the process confusing and feel overwhelmed by the amount of information provided. Common complaints include issues with the subscription model, where users feel pressured to spend more money for additional features, and difficulties with account cancellation and refunds. Many reviewers mention slow processing times and a lack of communication regarding their DNA results. Despite these challenges, a segment of users finds pride in uncovering their ancestry and connecting with family members. Overall, the sentiment leans negative, reflecting significant dissatisfaction among many consumers.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.