AM
American Freight Furniture, Mattress, Appliance
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Never Contacted Regarding a Warranty Claim
I filed a warranty claim on March 22, 2019 with American Freight via the website. It is now May 13, 2019 and I have yet to hear back from them. It has been more than 30 days.I called the 1-866-884-6178 number on April 24, 2019 and I was transferred to someone where I had to leave a voicemail. My call has not been returned .The frame of my sofa arm is broken and weak. I do have a one year warranty along with an extended warranty. I really hope I can get this matter resolved ASAP. I did receive great customer service at the Metairie, Louisiana location while purchasing the sofa and loveseat, however the customer service whlie filing this claim has been very unpleasant.