Amber Electric receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Amber electric have upped my usage charge by 3 times my original costing. Doubling my previous bill. I work full time hardly home with 2 people in the house. When asked why it is so high. They said I used more that month. Not double the amount. I will not use them again it recommend them.
This is a great company if you use lots of electricity. They give you warnings when the price is expensive so you can cut back your usage.The rest of the day your power is less then half the price of other power companies.As they price power on how much the are charged,not what they can get away with like other companies.They also send you details in the beginning of each season on their maximum charge related to peak pricing.They also have an app that shows how much power you are using at anytime and how much solar is going back into the grid. When you have any questions they get back to you quickly. Amber is the best electricity supplier I have had in the last 20 years.
Outstanding product. We get our electricity at cheaper price and best of all get great export prices. Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through what we needed to do. Well done guys
A breath of fresh air, with a company that is allowing solar and battery installers to be rewarded for their investment. Other companies, have reduced solar input to 3 cents per kw, an insult. Looking forward to a mutually rewarding experience, where we are rewarded for our investment.
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amber.com.au714 total • Write a review
A fantastic concept. Electricity prices based on the actual wholesale price of electricity. It gives you some control over when you choose to use electricity. When the price is high, you can choose if you are willing to run the air conditioning. The communication is awesome. Quick and helpful. The only reason I didn't give 5 stars is that I'm still waiting for real-time usage stats to be made available to me as a consumer. If Amber can deliver that, along with a virtual power station, they go to a six-star rating.
Date of experience: September 17, 2019
I seem to be saving quite a lot of money with Amber whilst still being able to get green power. The combination of safe exposure to wholesale rates provides a great incentive to use less energy at peak times. The online dashboard is a bit rudimentary at this stage but they're working on it. Customer service is excellent: fast replies and knowledgeable people answering.
Date of experience: September 17, 2019
US
Having switched to Amber, I had to call to rearrange the smart meter as it was simply overlooked on the fairly vague installation dates that were sent to me. Having had the meter installed I have had no contact with Amber, and as such I have no idea if I have fully switched over or what happens next. Post initial contact, the communication has been exceedingly poor.
Date of experience: September 17, 2019
Honest, cutting-edge company run by good people. Especially good benefits if you have solar & battery storage at your home.
Date of experience: September 17, 2019
Really love Amber. Great prices, total transparency and excellent customer service.
Date of experience: September 16, 2019
Making the change was not difficult and Amber have delivered virtually everything they promised. Prompt answers to questions were supplied. Rates have been 2 to 3c lower than predicted. Monthly billing enabled closer monitoring of use and help avoid big surprises.
Date of experience: September 16, 2019
