Amber Electric receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Amber electric have upped my usage charge by 3 times my original costing. Doubling my previous bill. I work full time hardly home with 2 people in the house. When asked why it is so high. They said I used more that month. Not double the amount. I will not use them again it recommend them.
This is a great company if you use lots of electricity. They give you warnings when the price is expensive so you can cut back your usage.The rest of the day your power is less then half the price of other power companies.As they price power on how much the are charged,not what they can get away with like other companies.They also send you details in the beginning of each season on their maximum charge related to peak pricing.They also have an app that shows how much power you are using at anytime and how much solar is going back into the grid. When you have any questions they get back to you quickly. Amber is the best electricity supplier I have had in the last 20 years.
Outstanding product. We get our electricity at cheaper price and best of all get great export prices. Customer service has been amazing, explaining each questions answer clearly with the assistance to talk us through what we needed to do. Well done guys
A breath of fresh air, with a company that is allowing solar and battery installers to be rewarded for their investment. Other companies, have reduced solar input to 3 cents per kw, an insult. Looking forward to a mutually rewarding experience, where we are rewarded for our investment.
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amber.com.au714 total • Write a review
US
I really enjoyed my experience with Amber - it made me much more conscious of what's going on in the Australian energy market and how our usage affects pricing. They also saved me a whole bunch of money on electricity bills! I've temporarily switched away while my house is being renovated and I'm not living there, but I'll be back.
Date of experience: June 17, 2021
US
Amber customer service is beyond expectations from a very young organisation. The prompt responses for assistance and feedback from the customers services staff (and the directors of the company) is excellent. The Amber App guides and inform you when to reduce your electric load at all times.This support is further assisted by text messages. Overall a delight to be associated as a customer of Amber. Congrats to the Director and the staff for excellent performance.
Date of experience: June 17, 2021
Love the concept. Prices usually very competitive. Occasional blip with massive charges during peak times.
Date of experience: June 15, 2021
