Review summary

Amazon has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

AL
waardeloos

allereerst ontving ik een koffer met 2 wielen, terwijl op de afbeelding duidelijk 4 wielen te zien zijn. Dan moet je eerst eindeloos chatten en uiteindelijk mag je dan terugsturen en moet je aantal dagen wachten tot zij fout hebben hersteld alvorens opnieuw te bestellen. Veel gedoe waar je niet op zit te wachten! Vervolgens zie ik een andere koffer die 40cm zou zijn. alleen omdat ik wil voorkomen wéér een verkeerde koffer te ontvangen heb ik contact gezocht met Samsonite. Zij mailen dat het vermoedelijk om 40 gaat. Dus check bij Amazon gedaan via chat en het zou echt 40cm moeten zijn geeft dame van de Amazon-chat aan. Alleen toen ik vroeg of de andere of het 40 bij 30 bij 20cm was moest ik van haar plotseling dat gaan navragen bij Samsonite. En dan kreeg ik ook nog eens een verkeerd mailadres van Samsonite van haar waar ik naartoe kon mailen. Vanhet kastje naar de muur, waardeloos dat Amazon gebeuren

Autisti arroganti che lasciano il…

Autisti arroganti che lasciano il furgone davanti al passo carrabile bloccando entrata. Pacchi con oggetti con confezione rotta spediti volutamente con confezione rotta poiché il pacco era integro. Poco seri

Urgent Complaint Regarding Faulty Product and Poor Customer Support Experience

I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent customer support I received through Amazon Egypt. Order Details: Product: Lenovo Slim i7 Laptop with Windows 11 (clearly written on the product page) Order ID: 405-7938611-5597108 Order Date: 22 June 2025 Upon receiving the laptop and powering it on for the first time, I was met with a critical system error: “Default Boot Device Missing or Boot Failed. Insert recovery media and hit any key then select Boot Manager to choose s new boot device or to boot recovery media” This clearly indicates a hardware failure or missing operating system, rendering the device completely non-functional out of the box. I contacted Amazon’s customer service immediately. Unfortunately, I was met with a lack of accountability and empathy: The representative refused to provide any viable solution, such as replacement, expedited return, or compensation for the disruption this caused. I was told the only option is to return the laptop and wait up to 30 days for a refund, despite the product being defective upon delivery. When I requested to file a formal complaint, the representative claimed he could only file an “internal complaint” which I would not be able to track or follow up on. Additionally, the representative refused to provide his full name, effectively shielding himself from accountability. I was only able to know its initial from an automatic follow up email: (Mr Nour W.) This Is Unacceptable for the following reasons: I chose Amazon over other vendors expecting reliability and customer-focused service. Being left with a defective product and no resolution for a month directly impacts my professional work and obligations. The dismissive attitude and lack of transparency by your representative only amplified my frustration. What I Expect: Immediate escalation of this issue to Amazon’s customer satisfaction or quality assurance team. A clear and trackable complaint process with reference number and follow-up. An expedited solution—either: Replacement with a working device within a few days, or Immediate full refund upon return and a compensation credit for the inconvenience, in order to buy another laptop on time for my work Internal review of the customer service interaction, especially the conduct of the representative I dealt with

Amazon sent the wrong item TWICE

Amazon sent the wrong item TWICE — my daughter missed her performance because of their failure Review: I’m shocked by how terribly Amazon handled what should have been a simple purchase. I ordered specific tap dance shoes for my daughter’s performance. Amazon sent the wrong item the first time. I contacted support, wasted over an hour, and was told to reorder. I did — and unbelievably, the second shipment was wrong too. Because of this, my daughter missed her concert — something that can’t be undone. I spent hours being transferred between dozens of agents, repeating myself, getting false promises that the refund would appear in “X hours.” Nothing happened. No one took responsibility. I paid double, dealt with return shipping costs, and was left with zero resolution. Amazon’s failure wasn’t just a logistics mistake — it was negligence, disrespect, and a complete disregard for the customer’s time, money, and trust. I’m a high-ranking professional and I will make sure this reaches every platform possible. I no longer trust Amazon, and I advise others to be very cautious — especially if your order actually matters.

Company details

Information provided by various external sources

American multinational technology company

Contact info

🌐

Website

amazon.com

All reviews

100 total • Write a review

Showing 31 - 40 of 96 reviews
I

IDJ

US

1 out of 5 stars

Ordered the following item:- "Taylor &…

Ordered the following item:- "Taylor & Brown 10 Pairs of Plastic Shoe Trees Maintain Shape Shaper Shoes Footwear Stretcher Spiral Spring Transparent White Compatible for Men or Women Shoes" which arrived o 23rd Jine 2025. However, the delivery was a disaster !! It was dumped in my next door neighbours flowerbed despite our house number is clearly dislplayed. I just managed to see the delivery driver but he just waved and raced off. This is an appalling service especially as I'm on "prime". Tryin to contact Amazon is vertually impossible and trying to obtain a response is infuriating. Therefore, I'm about to cancel my Prime.

Date of experience: June 28, 2025

S
1 out of 5 stars

I hate how long I've been locked out

I've been locked out of my own account for years at this point. I tried to submit evidence 2 times, but I think because I changed my credit card, it was not approved (I don't have my old credit card number). I was probably locked out because I visited several Amazon's (different countries) when looking to buy a phone cover. It's been at least a year, probably more likely 2 or more since I tried to submit evidence again, and since my account has been "under submission". It's very frustrating not accessing Amazon and especially Audible, where I spent a lot of money on audiobooks. It is actually infuriating. I have contacted customer support the best I could and it was not helpful at all, as I was just told it's under review... but it's been for WAY too long. Please contact me Amazon if you can see my mail, I'm not allowed to write it in here I'll do whatever I have to to prove my identity I dont understand how Amazon can just lock me out of my own account for many years and the purchases I made.

Date of experience: June 28, 2025

sw
1 out of 5 stars

They want fake reviews on there app .

Hello MR S . wood, We could not post your review because it focuses on one or more of these topics: Sellers Delivery Packaging Pricing Availability Why isn't that allowed? These aspects vary by order and won't be relevant to all customers. That said, we want your feedback about sellers and packaging, just not in product reviews. Then why leave a review full stop . I will not change my review as it's my experience as a whole . So now amazon only wants positive not negative. As I have said before all this has been passed to trading standards and the financial ombusmon service.

Date of experience: June 28, 2025

C
1 out of 5 stars

DHL onbetrouwbaar

Waarom doet een bedrijf als Amazon zaken met een onbetrouwbaar bedrijf als DHL dat volgens mij geen bestaansrecht heeft? Ik heb nog nooit iets op tijd ontvangen van dhl en bestel alleen maar iets bij Amazon als ik het niet kan bestellen bij een bedrijf dat verzendt met PostNL, dat is wel een betrouwbaar bedrijf.

Date of experience: June 28, 2025

h
1 out of 5 stars

this thing is so bad broo this is…

this thing is so bad broo this is scamazon crime clear up this case .🙏

Date of experience: June 28, 2025

H
1 out of 5 stars

I have been buying items from Amazon…Poor delivery by Amazon

I have been buying items from Amazon for some years now, but the last 12months has been a real problem for me. The delivery drivers just leave my goods in all different addresses and I have to go hunting for them-which at my age is not good. I am convinced that Amazon delivery people cant read because there is no other reason for this happening. I am now seriously considering stopping buying off them. I would warn any person thinking of using Amazon to think twice before using them. Vert very poor delivery of items.

Date of experience: June 28, 2025

JL
1 out of 5 stars

Customer service is as close to…

Customer service is as close to nonexistent as you can get. I paid £1100 for a solar charger that doesn't charge. They will not replace it or give me a refund.

Date of experience: June 28, 2025

S
5 out of 5 stars

Sehr zuverlässige Zustellung!

Amazon Logistics liefert meine Pakete stets pünktlich und legt sie zuverlässig an dem von mir hinterlegten Ablageort ab. Die Zusteller sind freundlich und sehr professionell, und ich bekomme oft sogar ein Foto als Zustellnachweis. So stelle ich mir modernen Paketservice vor – wirklich top!

Date of experience: June 28, 2025

FD
1 out of 5 stars

Absolute nightmare

Absolute nightmare

Date of experience: June 28, 2025

IU
5 out of 5 stars

I have a great experience in learning…

I have a great experience in learning from Amazon. Also i was doing amazon FBA and it really gave me things which I have never experienced before. The company is doing well in their e commerce as well as in educating people like me

Date of experience: June 28, 2025

Previous1•••345•••10Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.