Very positive experience
Quick response on my initial inquiry. Timely follow up and accurate projection on completion. Overall a very positive experience.

Over a year ago
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying... See more
Over a year ago
The easy online ability to schedule employees for testing and the quick return of the results.
Over a year ago
Inexpensive and reliable, excellent customer service
Quick response on my initial inquiry. Timely follow up and accurate projection on completion. Overall a very positive experience.
Nothing wrong with the company itself but the interpreter took twice as much time to complete.
Interpreter never appeared. Billed me anyway. Would never use again. Long hold times. Zero customer support.
I found online. I called phone number and called and actually talked to a person 👍. I told them what I needed and after filling out a few documents online, which they helped me with, everything was set up by the next day. I had very good experience with this company. I will definitely use again if I ever need this service again.
Horrible experience with Alta. This company is definitely a scam. I took the test with their automated system. I would’ve preferred to speak with a representative one on one especially considering that I’m paying for this test. But there was no alternative. I am a fluent Spanish and English speaker. I have been a teacher and have taught multiple age groups with no problem. Currently I am a medical interpreter. I have never had any problems with my interpretation skills, pronunciation or enunciation. Quite on the contrary, people who are native to Spanish speaking countries such as Mexico, El Salvador, Guatemala, Honduras and Puerto Rico always compliment me on my Spanish because it sounds like a native speaker. My English is also proficient. Once someone hears me they know I was born and raised in the United States. But somehow I failed BOTH exams. Scoring a 10 meaning I am not fluent in either language. It’s simply not true. Everyone that knows me had a good laugh considering how ridiculous this result is. In the test results, the comments that were written under the assessment score were not accurate. For example one of the comment says “Experiences a few problems if the speech is very fast or complex”. I spoke with an automated machine. In no moment did the machine speak fast. The experience is comparable to speaking with Siri. There was also nothing complex about the questions. They were simple, straightforward. I also manage to speak fast in both languages and hold no problems with it. Also in no moment did I use any idiomatic expressions. Therefore I do not understand why “Does not use idiomatic expressions correctly” was written down. At no moment during the assessment there was a question about idiomatic expressions nor an appropriate opportunity to even say such expressions. Simply put: Avoid this company at all costs!
Amazing staff and coordination
From my first interaction w/Susan & Ashley as well as the interpreter Megan; they were all so pleasant, accomodating and professional to work with.
I had a great experience working with this company to get an educational booklet translated into Spanish. They were quick, affordable, professional, and had experience working with nonprofits.
We had to cancel 2 students’ test at the last minute because you had no one to do Moroccan Arabic. We were not told about this until right before testing day so our students couldn’t earn the Seal of Biliteracy. Very disappointing for them.
Alta is a reliable company when it comes to Language services really on top of they game.
ALTA was on time and very helpful. We were satisfied with the quality of the translator we worked with.
Hi I have done the test in Spanish an English and I have notified the English speaker that the quality of the call is very bad the sound wasn't clear the English speaker was slurring the words and she said this it might be from your end and your colleagues took the exam as you are, I swear to you that the problem was from Alta side and I lost the job because of the evaluators this wasn't fare I was very prepared.
The customer service is great! Quick results.
Testing was easy to set up, results came back the next day.
Great customer service and very quick results. It would have been great if you guys could provide an online keyboard for each language as our student struggled trying to figure it out but other than that, we’re very pleased with the experience.
Helpful, professional, fast, efficient, friendly!
Great as always. One of the only translators able to translate Tagalog
Working with ALTA over the past few months has been easy and pleasant! Their response time is fast and they deliver quickly. Our client was very impressed with their work and requested their contact info for future projects. ALTA is a highly valued partnership.
Great service, very empathetic and professional.
I appreciate the confidentiality in using Alta for our law firm's needs. Alta provided NDA's, contracts, W-9s, and detailed instructions to schedule the interpretation that was needed. Our clients were also pleased and grateful for the service.
Based on analysis of 29 reviews rated 1-2 stars for ALTA Language Services
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
“Communication is good , But basic problem is that they have UNPROFESSIONAL INTERPRETERS”
“This organization will try and charge you fees even if they do not provide services”
“I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what...”
“The quality of service has declined sharply over the past few years”
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ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism and quick response times, with many reviewers noting the ease of scheduling tests and the fast turnaround of results. Customers appreciate the friendly and knowledgeable staff, highlighting the company's excellent customer service as a key strength. However, some reviewers express frustration with communication issues, citing instances of unreturned calls and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness during testing. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers recommending ALTA for its reliable and efficient services. Overall, ALTA Language Services is viewed favorably, particularly for its customer support and service quality.
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