Over a year ago
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying... See more
Over a year ago
The easy online ability to schedule employees for testing and the quick return of the results.
Over a year ago
Inexpensive and reliable, excellent customer service
Leda and the team at ALTA are incredibly responsive and helpful. I have taken the DLPT Prep Course three separate times and have found it to be, hands down, the best possible way to prepare for that very rigorous exam. Worth every penny!
Overall, my experience was great! The website wasn't as intuitive as I would have liked. I had to hunt and do some guess-work. Other than that everything was great! I was able to administer tests to my students without any hiccups.
ALTA had a quick turnaround, easy communication, and were flexible with the variety of formats and languages needed for our projects.
I have been working with Alta for years for translation, and whether it's a big or small job they always meet and exceed my expectations, professional staff, fast turn around times, and quick response to my questions.
Fast and great customer service.
Quick scheduling rescued our productivity even for my last minute what-do-you-mean-the-translator-can't-attend-but-the-meeting-is-in-55-minutes disaster. It was easy to schedule and functioned perfectly well for our purposes. I'll definitely use this service again--although perhaps (I hope) with less of a time crunch.
We were able to have a wonderful interpreter for a special church service with a very short window of notice. Everything worked easily and well. Thank you.
Fast turnaround and very accurate translations.
great company nice people
Very prompt and courteous service!
Quick last minute set up of a test was much appreciated!
Fast and accurate service
Been using them for years and they are always quick to respond, and do an excellent job.
This was my second experience using ALTA for my business translation needs. They are incredibly helpful, prompt at responding, and have had a very quick turnaround time when I provided all of my materials. I will absolutely use ALTA in the future and have recommended them to a few of our customers as well
It was easy to process and get results timely manner.
The company quickly responded to questions and quickly provided the results.
Thank you for the quick turn around!
Excellent Customer Service.
Alta was responsive and accurate.
Always very responsive to requests for service, and with follow up reports. Thank you!
Based on analysis of 29 reviews rated 1-2 stars for ALTA Language Services
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
“Communication is good , But basic problem is that they have UNPROFESSIONAL INTERPRETERS”
“This organization will try and charge you fees even if they do not provide services”
“I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what...”
“The quality of service has declined sharply over the past few years”
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ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism and quick response times, with many reviewers noting the ease of scheduling tests and the fast turnaround of results. Customers appreciate the friendly and knowledgeable staff, highlighting the company's excellent customer service as a key strength. However, some reviewers express frustration with communication issues, citing instances of unreturned calls and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness during testing. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers recommending ALTA for its reliable and efficient services. Overall, ALTA Language Services is viewed favorably, particularly for its customer support and service quality.
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