Allergy Test receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions...Read more
I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to kno...Read more
Shawn is a legend and helped me locate my year old results in a matter of minutes.
Kai was very helpful with the questions I had regarding my test kit.
Today Usman was Very helpful, honest and quick! Explained any quires with full clear information, guided me to the correct package i needed, and was very paitent when my son was crying whilst i was on the phone, he waited for me to deal with issues which was so relaxing and reasuring. Thank you so much for your help today.
Angel provided quick, efficient service. Was able to help me and fixed my problem.
Great customer service,I had a query with tracking my test sample and Terry was very helpful on the live chat.
I had a problem which was my error. I used the live chat and had Jesse help me. He was fantastic and helped sort me out. I’m really looking forward to seeing my results.
Extremely helpful. Terry informed me with everything I needed to know.
Test at a great price. Quick online chat to customer service to query something and answered promptly. Great customer service. Thank you
Emily was able to address my question quickly and to my satisfaction!!
Excellent customer service! I was very confused as to how to proceed with a re-test as my original test was a gift from my brother. Jordan walked me through every step of the process in an extremely kind, patient, and competent fashion! It was delightful to be able to have a personal assistant helping me navigate complicated waters! Keep up the GREAT work, Jordan, and thank you SO much!!!
Thanks for Emily’s help! Really appreciate!
Great customer service. I interacted with Avery via LiveChat who was polite and friendly and answered my questions efficiently. Refreshing to be able to speak to a real agent as opposed to a chatbot that keeps you waiting and is never able to provide a real, detailed answer.
Jordan was great and helped me with everything I needed in the Chat. Will recommend!
Customer service is amazing, really makes a difference speaking to a person and not a robot. Jordan is amazing and answered every question I had. I look forward to my results
Thank you Elliot for sending through my results! Really pleased with the service and it has confirmed a lot of reasons for my health problems at the moment. I sent off this test to check to see if I was intolerant to Lactose and Gluten as I have for the past few months eliminated these from my diet and I am feeling better. This test confirms my suspisions and also states lots of other materials I am sensitive too including a certain tree! which is very true! could'nt be happier with my results thank you again!
Avery very helpful assistant! Solves all necessary questions. I recommend to do the test everyone.
Brilliant service from Avery. Thank you
Great experience on live chat with Kai . Very helpful and answered all my questions . I am looking forward to receiving my results soon . Thank you
Kai was super fast, friendly and helpful with my enquiry
No activation code received in pack but spoke with Kai who was very helpful and assured me it would be resolved and I will still receive my results.
Needed help with completing the activatin on line as couldn't find an activation code - Kai was very helpful and patient and adviced me what needed to be done so I could send off my test - thanks kai
I had to ask a question via Chat and spoke to Shawn who was quick to respond to me and very helpful.
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