InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
Reviewers express a mix of satisfaction and frustration with InVideo AI. Many highlight the exceptional customer service, noting that support staff are responsive and helpful, even for those with limited technical skills.
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Positive experiences emphasize the platform's user-friendly interface and innovative tools for video creation. However, significant complaints arise regarding the cost and functionality of the service. Customers frequently mention feeling misled by claims of free video creation, only to encounter hidden fees and limitations. Issues with the AI's performance, such as glitches and subpar video quality, further contribute to dissatisfaction. Overall, while InVideo AI has a commendable support team, many users find the product lacking and overpriced, leading to a mixed sentiment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
60
100%
● Low
3.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
3.7
12-month avg
3.7
All-time
3.7
Category avg
3.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 25
4.0
13
Oct 25
3.9
28
Nov 25
3.1
19
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 38 positive reviews
Customer service61%
23 mentions
Fast & efficient24%
9 mentions
Helpful support18%
7 mentions
Professionalism13%
5 mentions
“While we elected to not use the actual software, as we no longer required it, we found our dealings with Customer Ser...”
On “Customer service” · Nov 30, 2025
Top complaintsof 18 negative reviews
Customer service56%
10 mentions
Pricing28%
5 mentions
Refund28%
5 mentions
Payment issues28%
5 mentions
“Customer support was slow and unhelpful when I reached out for help”
On “Customer service” · Nov 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
Overall rating and review count for this company and similar companies
Powerful Tool in search of productization. You have Linux and bash, you need to add Xwindows and cinnamon, or suffer from a VERY small potential customer base.
I really needed more landholding an expectation setting. I was faced with a POWERFUL and EFFECTIVE set of tools, and was completely out of my depth. I happened to stumble int a GREAT result (workspace/25356d69-e01f-40de-84a4-c87f4686f710/3edb8889-6325-43ef-a645-952f81b904bf) which PROVED that what I wanted WAS in there, I just couldn't figure out how to get it. Speaking as a hardcore computer geek, I recognize a project stranded between a set of powerful tools that can do cool stuff, and a "product" that is ready to be used by uneducated outsiders like customers. You don't need cooler tools, these are (I have proof) these are awesome. What you need better packaging and manuals.
Invideo.ai. What a SCAM!!! read this before you sign up
Tech Support
I came across Invideo.ai from some influencer friends in the tech industry and also through ads. At first glance, the idea of generating social media content for our business through AI seemed very appealing — so we decided to try it.
We signed up for the Generative Plan, which costs $120 per month, and includes 100 credits.
Here’s where things went wrong.
We started a project to generate a video. A pop-up notified us that the video would cost 18 credits, which we accepted. The generated content had some flaws (which we expected — AI isn’t perfect yet), so we continued and tried generating two “image-to-clip” assets. Each time, a pop-up told us it would cost 1.7 credits, and again we accepted.
So in total, we knowingly approved 18 + 1.7 + 1.7 = 21.4 credits.
Then suddenly, we got a prompt saying we had used all 100 credits and needed to top up.
When we checked the usage history, we saw that the system had deducted credits every time we edited a frame within the original project — 11 credits here, 17 credits there, 9.6 credits there, etc. None of these deductions were ever shown or prompted to us.
So instead of using ~21 credits we consented to, the platform drained the entire 100 credits in the background without warning.
This feels extremely misleading and borderline scammy. No user should lose credits without a clear prompt or confirmation. It's not transparent, and it’s a terrible customer experience for a $120/month subscription.
Just wanted to share so others are aware before signing up.
InVideo AI is an artificial intelligence-powered video creation platform that allows users to generate professional videos from text prompts. The AI analyzes your input and automatically creates videos with relevant footage, voiceovers, music, and transitions. Users can then customize and edit the generated content to match their specific needs.
What types of videos can I create with InVideo AI?
You can create various types of videos including promotional content, social media videos, explainer videos, product demos, educational content, and marketing materials. The platform supports different formats and aspect ratios suitable for YouTube, Instagram, TikTok, and other social platforms.
Do I need video editing experience to use InVideo AI?
No prior video editing experience is required. The AI handles the technical aspects of video creation, making it accessible for beginners. The platform features an intuitive interface with drag-and-drop functionality for easy customization.
What are the pricing plans for InVideo AI?
InVideo AI offers multiple pricing tiers including a free plan with limited features and watermarked videos. Paid plans typically range from basic monthly subscriptions to premium annual plans with advanced features, higher export quality, and commercial usage rights. Specific pricing may vary and should be checked on their official website.
All 10 questions →Show fewer questions
Can I use InVideo AI-generated videos for commercial purposes?
Commercial usage rights depend on your subscription plan. Most paid plans include commercial licensing, allowing you to use generated videos for business purposes. The free plan typically restricts commercial use and includes watermarks.
How long does it take to generate a video with InVideo AI?
Video generation typically takes 2-10 minutes depending on the video length and complexity. Simple videos may be ready in just a few minutes, while longer or more complex content may take additional processing time.
What customer support options are available?
InVideo AI typically offers customer support through email, live chat, and help documentation. Response times vary by plan level, with premium subscribers often receiving priority support. A comprehensive knowledge base and video tutorials are also available.
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My support agent was great but you need to at least somebody know how long the wait is for chat. You sit there forever with nothing. Secondly, you need to give the user more autonomy across all areas. It's too much AI for people that want to customize. For instance, you don't allow the same video to be played across multiple cells. If the cell is too long, there's volume problems. You need to allow the user to adjust the same video media image across cells and even chapters because the image restarts with every cell and you can't see it till the end. This is basic. Most softwares allow an image display time to be adjusted throughout.
I just wanted to take a moment to share some feedback about the amazing support I received from Ishpinder (Ish) on your Customer Success Team.
She was incredibly patient, professional, and kind throughout the entire process. Not only did she resolve my issue efficiently, but she also went above and beyond to make sure everything was clear and that I felt supported.
I want to personally extend my sincere thanks to Ish for turning a potentially frustrating situation into a really positive experience. She truly made a difference!
Thanks again for having such a wonderful team.
I saved untold $'s in using Invideo to produce some video ad campaigns that turned out very realistic and on the money for content and appeal. I produced several ads for my business, then I thought I had turned off autopay and wouldn't be charged. I did get charged and used the chatbot to rectify the charges, and the assistant made the refund easy. They have integrity.
I’m really enjoying using InVideo! The quality of the videos and AI generation is amazing. I had a small issue where my script wasn’t followed, but the support team — especially Trisha — was so kind and quick to help me. They really care about users and make sure everything is resolved politely. 💛 It’s such a great platform for storytelling!
My experience with InVideo AI has always been one of exceptional customer service. They go above and beyond to solve problems, and they've won me as a loyal customer.
Just started a trial, created a video and I cannot even view it. Went to their support bubble and got 'couldn't connect'. Sent a message to their X account and never heard back.
Not a good first impression. For the money they charge? Forget it.
Yes, the chat agent Ish does misbehave and stops chatting with asked for customer support. PLEASE AVOID THIS SO CALLED invideo "AI" generator website.
THE SITE OWNERS ARE MAKING EVERY STEP TO MAKE SURE THE REFUNDS ARE NOT ISSUED EASILY.
These people are asking me to have a google account to fill a form in order to get the refund. I am not interested in having google account just for the sake of getting my refund over a useless products.
Doesnt work
Tested out free version and the videos were so poor I thought I will pay for Plus and see if its any better.
Every video loads to 5% then 47% then fails with no reason. Waste of money and now trying to find another provider
It was good to speak to a live agent. The bot was ok, but was confusing. The live agent was able to answer my questions and give me clear explanations. It was worth the wait.
InVideo.io keeps me coming back every single time!
The platform is a creative powerhouse smooth, professional, and packed with everything I need to bring my ideas to life. But what truly stands out is Manny’s courtesy and professionalism he is helpful, and he goes the extra mile above and beyond to make sure we are satisfied with the service offered. But InVideo isn’t just a tool; it’s a team that makes creativity feel effortless.
$600 Max Plan: Motion Graphics failed day one, 9 days of excuses
I purchased InVideo’s Max Plan ($600) on Oct 6, 2025. The Motion Graphics feature failed that same day — every render froze at 20% or threw “AI motion graphics isn’t the best fit.” I spent the next nine days trapped in support loops, running their test prompts and screenshots for them while the feature stayed broken.
On Oct 9, I was offered 10 credits as a temporary courtesy. On Oct 13, after more troubleshooting, I was promised another 10 — then told those were the same ones from before. The credits only appeared after I called it out again on Oct 14. The tool remains unreliable for serious creative work.
This isn’t about one glitch; it’s about poor accountability and misleading support. A full 98-page verified email record with exhibits (receipt + screenshots) exists, and a short public summary PDF titled “InVideo_MaxPlan_CaseSummary_AaronLoBue_Oct2025” is available upon request.
Customers deserve working tools and clear communication — not circular responses and retroactive excuses.
Can I export videos in different formats and resolutions?
Yes, InVideo AI supports multiple export formats including MP4, and various resolutions from HD to 4K depending on your subscription plan. You can also choose different aspect ratios optimized for specific social media platforms.
Is there a limit to how many videos I can create?
Video creation limits vary by subscription plan. Free plans typically have monthly video generation limits, while paid plans offer higher or unlimited video creation quotas. Premium plans generally provide the most generous usage allowances.
Can I cancel my subscription at any time?
Most subscription plans can be cancelled at any time through your account settings. Monthly subscriptions typically don't have cancellation fees, though you'll retain access until the end of your billing period. Annual plans may have different terms, so it's best to review the specific cancellation policy.
About invideo AI
InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
