InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
Reviewers express a mix of satisfaction and frustration with InVideo AI. Many highlight the exceptional customer service, noting that support staff are responsive and helpful, even for those with limited technical skills.
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Positive experiences emphasize the platform's user-friendly interface and innovative tools for video creation. However, significant complaints arise regarding the cost and functionality of the service. Customers frequently mention feeling misled by claims of free video creation, only to encounter hidden fees and limitations. Issues with the AI's performance, such as glitches and subpar video quality, further contribute to dissatisfaction. Overall, while InVideo AI has a commendable support team, many users find the product lacking and overpriced, leading to a mixed sentiment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
60
100%
● Low
3.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
3.7
12-month avg
3.7
All-time
3.7
Category avg
3.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 25
4.0
13
Oct 25
3.9
28
Nov 25
3.1
19
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 38 positive reviews
Customer service61%
23 mentions
Fast & efficient24%
9 mentions
Helpful support18%
7 mentions
Professionalism13%
5 mentions
“While we elected to not use the actual software, as we no longer required it, we found our dealings with Customer Ser...”
On “Customer service” · Nov 30, 2025
Top complaintsof 18 negative reviews
Customer service56%
10 mentions
Pricing28%
5 mentions
Refund28%
5 mentions
Payment issues28%
5 mentions
“Customer support was slow and unhelpful when I reached out for help”
On “Customer service” · Nov 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
Overall rating and review count for this company and similar companies
Yo soy de Argentina y no se el Ingles, no obstante lo cual los profesionales Invideo estas haciendo esfuerzos muy destacables para ayudarme, a pesar de la dificultad del idioma
Exceptional Support That Goes Above and Beyond!
I cannot say enough good things about the Invideo AI support team. As someone with minimal technical skills, I was initially worried about navigating video creation software, but this team has been phenomenal.
What truly sets them apart is their unwavering patience and dedication. Every single team member I've interacted with—Ray, Ish, Nikki, and others—has been incredibly receptive, thorough in their explanations, and genuinely committed to solving my issues.
They walked me through some pretty complex technical problems with clarity and kindness, never making me feel rushed or inadequate.
The accessibility of their support is remarkable. Whether I reached out at noon, 8 PM, or even in the early morning hours, someone was always there to help. Their around-the-clock availability has been a lifesaver for my projects.
Most importantly, they don't just offer quick fixes; they take the time to ensure I truly understand the solutions, empowering me to work more independently going forward. Every single interaction has resulted in a complete resolution.
The generosity of their time and the genuine care they've shown has turned what could have been a frustrating experience into an incredibly positive one. Invideo's support team is the gold standard for customer service. Highly recommended!
InVideo AI is an artificial intelligence-powered video creation platform that allows users to generate professional videos from text prompts. The AI analyzes your input and automatically creates videos with relevant footage, voiceovers, music, and transitions. Users can then customize and edit the generated content to match their specific needs.
What types of videos can I create with InVideo AI?
You can create various types of videos including promotional content, social media videos, explainer videos, product demos, educational content, and marketing materials. The platform supports different formats and aspect ratios suitable for YouTube, Instagram, TikTok, and other social platforms.
Do I need video editing experience to use InVideo AI?
No prior video editing experience is required. The AI handles the technical aspects of video creation, making it accessible for beginners. The platform features an intuitive interface with drag-and-drop functionality for easy customization.
What are the pricing plans for InVideo AI?
InVideo AI offers multiple pricing tiers including a free plan with limited features and watermarked videos. Paid plans typically range from basic monthly subscriptions to premium annual plans with advanced features, higher export quality, and commercial usage rights. Specific pricing may vary and should be checked on their official website.
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Can I use InVideo AI-generated videos for commercial purposes?
Commercial usage rights depend on your subscription plan. Most paid plans include commercial licensing, allowing you to use generated videos for business purposes. The free plan typically restricts commercial use and includes watermarks.
How long does it take to generate a video with InVideo AI?
Video generation typically takes 2-10 minutes depending on the video length and complexity. Simple videos may be ready in just a few minutes, while longer or more complex content may take additional processing time.
What customer support options are available?
InVideo AI typically offers customer support through email, live chat, and help documentation. Response times vary by plan level, with premium subscribers often receiving priority support. A comprehensive knowledge base and video tutorials are also available.
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I’ve been using this system for quite some time, and whenever I had an issue, I always received a quick and helpful response from the customer service team.
They truly deserve high respect for their professionalism and support.
I recently tried InVideo AI, and I must say it’s an impressive and innovative platform for video creation. The interface is clean, beginner-friendly, and packed with powerful AI tools that make video production faster and easier than ever.
What truly stood out to me was their amazing support team — they were patient, kind, and extremely understanding when I faced technical issues. They went above and beyond to help me, showing genuine care for their users.
Even though I had some network limitations on my side, I can confidently say that InVideo AI is one of the best tools for anyone who wants to create professional videos quickly, without needing advanced editing skills.
Highly recommended to content creators, marketers, and students who want to turn ideas into beautiful videos effortlessly. 💫
Tienen personas muy buenas y con mucha paciencia en mi experiencia sin ayuda de el servicio que me ofreció una persona que trabaja ahí no hubiera entendido más gracias 🙏🏻
I just wanted to take a moment to share some feedback about the amazing support I received from Ishpinder (Ish) on your Customer Success Team.
She was incredibly patient, professional, and kind throughout the entire process. Not only did she resolve my issue efficiently, but she also went above and beyond to make sure everything was clear and that I felt supported.
I want to personally extend my sincere thanks to Ish for turning a potentially frustrating situation into a really positive experience. She truly made a difference!
Thanks again for having such a wonderful team.
I saved untold $'s in using Invideo to produce some video ad campaigns that turned out very realistic and on the money for content and appeal. I produced several ads for my business, then I thought I had turned off autopay and wouldn't be charged. I did get charged and used the chatbot to rectify the charges, and the assistant made the refund easy. They have integrity.
I’m really enjoying using InVideo! The quality of the videos and AI generation is amazing. I had a small issue where my script wasn’t followed, but the support team — especially Trisha — was so kind and quick to help me. They really care about users and make sure everything is resolved politely. 💛 It’s such a great platform for storytelling!
My experience with InVideo AI has always been one of exceptional customer service. They go above and beyond to solve problems, and they've won me as a loyal customer.
It was good to speak to a live agent. The bot was ok, but was confusing. The live agent was able to answer my questions and give me clear explanations. It was worth the wait.
Can I export videos in different formats and resolutions?
Yes, InVideo AI supports multiple export formats including MP4, and various resolutions from HD to 4K depending on your subscription plan. You can also choose different aspect ratios optimized for specific social media platforms.
Is there a limit to how many videos I can create?
Video creation limits vary by subscription plan. Free plans typically have monthly video generation limits, while paid plans offer higher or unlimited video creation quotas. Premium plans generally provide the most generous usage allowances.
Can I cancel my subscription at any time?
Most subscription plans can be cancelled at any time through your account settings. Monthly subscriptions typically don't have cancellation fees, though you'll retain access until the end of your billing period. Annual plans may have different terms, so it's best to review the specific cancellation policy.
About invideo AI
InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
