InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
Reviewers express a mix of satisfaction and frustration with InVideo AI. Many highlight the exceptional customer service, noting that support staff are responsive and helpful, even for those with limited technical skills.
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Positive experiences emphasize the platform's user-friendly interface and innovative tools for video creation. However, significant complaints arise regarding the cost and functionality of the service. Customers frequently mention feeling misled by claims of free video creation, only to encounter hidden fees and limitations. Issues with the AI's performance, such as glitches and subpar video quality, further contribute to dissatisfaction. Overall, while InVideo AI has a commendable support team, many users find the product lacking and overpriced, leading to a mixed sentiment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
60
100%
● Low
3.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
3.7
12-month avg
3.7
All-time
3.7
Category avg
3.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 25
4.0
13
Oct 25
3.9
28
Nov 25
3.1
19
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 38 positive reviews
Customer service61%
23 mentions
Fast & efficient24%
9 mentions
Helpful support18%
7 mentions
Professionalism13%
5 mentions
“While we elected to not use the actual software, as we no longer required it, we found our dealings with Customer Ser...”
On “Customer service” · Nov 30, 2025
Top complaintsof 18 negative reviews
Customer service56%
10 mentions
Pricing28%
5 mentions
Refund28%
5 mentions
Payment issues28%
5 mentions
“Customer support was slow and unhelpful when I reached out for help”
On “Customer service” · Nov 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
Overall rating and review count for this company and similar companies
The product is something I like but…I was unable to use it
The product is something I like but I've been so busy with my business I havent been able to use the platform the way that I would have liked to, in fact I haven't been able to sign in for at least a year or more. I signed up with my business email that changed when I changed carriers. I changed from att to Xfinity. One thing that would make me happy is if you could research my account and confirm what I'm telling you and possibly refund the money i've been spending and not able to use your product.
I was finally able to reach someone on line today who helped me cancel the account. But I'm still out of a lot of money that I wasn't able to use the product. Thank you Tom D.
Powerful Tool in search of productization. You have Linux and bash, you need to add Xwindows and cinnamon, or suffer from a VERY small potential customer base.
I really needed more landholding an expectation setting. I was faced with a POWERFUL and EFFECTIVE set of tools, and was completely out of my depth. I happened to stumble int a GREAT result (workspace/25356d69-e01f-40de-84a4-c87f4686f710/3edb8889-6325-43ef-a645-952f81b904bf) which PROVED that what I wanted WAS in there, I just couldn't figure out how to get it. Speaking as a hardcore computer geek, I recognize a project stranded between a set of powerful tools that can do cool stuff, and a "product" that is ready to be used by uneducated outsiders like customers. You don't need cooler tools, these are (I have proof) these are awesome. What you need better packaging and manuals.
InVideo AI is an artificial intelligence-powered video creation platform that allows users to generate professional videos from text prompts. The AI analyzes your input and automatically creates videos with relevant footage, voiceovers, music, and transitions. Users can then customize and edit the generated content to match their specific needs.
What types of videos can I create with InVideo AI?
You can create various types of videos including promotional content, social media videos, explainer videos, product demos, educational content, and marketing materials. The platform supports different formats and aspect ratios suitable for YouTube, Instagram, TikTok, and other social platforms.
Do I need video editing experience to use InVideo AI?
No prior video editing experience is required. The AI handles the technical aspects of video creation, making it accessible for beginners. The platform features an intuitive interface with drag-and-drop functionality for easy customization.
What are the pricing plans for InVideo AI?
InVideo AI offers multiple pricing tiers including a free plan with limited features and watermarked videos. Paid plans typically range from basic monthly subscriptions to premium annual plans with advanced features, higher export quality, and commercial usage rights. Specific pricing may vary and should be checked on their official website.
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Can I use InVideo AI-generated videos for commercial purposes?
Commercial usage rights depend on your subscription plan. Most paid plans include commercial licensing, allowing you to use generated videos for business purposes. The free plan typically restricts commercial use and includes watermarks.
How long does it take to generate a video with InVideo AI?
Video generation typically takes 2-10 minutes depending on the video length and complexity. Simple videos may be ready in just a few minutes, while longer or more complex content may take additional processing time.
What customer support options are available?
InVideo AI typically offers customer support through email, live chat, and help documentation. Response times vary by plan level, with premium subscribers often receiving priority support. A comprehensive knowledge base and video tutorials are also available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My support agent was great but you need to at least somebody know how long the wait is for chat. You sit there forever with nothing. Secondly, you need to give the user more autonomy across all areas. It's too much AI for people that want to customize. For instance, you don't allow the same video to be played across multiple cells. If the cell is too long, there's volume problems. You need to allow the user to adjust the same video media image across cells and even chapters because the image restarts with every cell and you can't see it till the end. This is basic. Most softwares allow an image display time to be adjusted throughout.
Can I export videos in different formats and resolutions?
Yes, InVideo AI supports multiple export formats including MP4, and various resolutions from HD to 4K depending on your subscription plan. You can also choose different aspect ratios optimized for specific social media platforms.
Is there a limit to how many videos I can create?
Video creation limits vary by subscription plan. Free plans typically have monthly video generation limits, while paid plans offer higher or unlimited video creation quotas. Premium plans generally provide the most generous usage allowances.
Can I cancel my subscription at any time?
Most subscription plans can be cancelled at any time through your account settings. Monthly subscriptions typically don't have cancellation fees, though you'll retain access until the end of your billing period. Annual plans may have different terms, so it's best to review the specific cancellation policy.
About invideo AI
InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
