invideo AI
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$600 Max Plan: Motion Graphics failed day one, 9 days of excuses
I purchased InVideo’s Max Plan ($600) on Oct 6, 2025. The Motion Graphics feature failed that same day — every render froze at 20% or threw “AI motion graphics isn’t the best fit.” I spent the next nine days trapped in support loops, running their test prompts and screenshots for them while the feature stayed broken. On Oct 9, I was offered 10 credits as a temporary courtesy. On Oct 13, after more troubleshooting, I was promised another 10 — then told those were the same ones from before. The credits only appeared after I called it out again on Oct 14. The tool remains unreliable for serious creative work. This isn’t about one glitch; it’s about poor accountability and misleading support. A full 98-page verified email record with exhibits (receipt + screenshots) exists, and a short public summary PDF titled “InVideo_MaxPlan_CaseSummary_AaronLoBue_Oct2025” is available upon request. Customers deserve working tools and clear communication — not circular responses and retroactive excuses.