InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
Reviewers express a mix of satisfaction and frustration with InVideo AI. Many highlight the exceptional customer service, noting that support staff are responsive and helpful, even for those with limited technical skills.
Positive experiences emphasize the platform's user-friendly interface and innovative tools for video creation. However, significant complaints arise regarding the cost and functionality of the service. Customers frequently mention feeling misled by claims of free video creation, only to encounter hidden fees and limitations. Issues with the AI's performance, such as glitches and subpar video quality, further contribute to dissatisfaction. Overall, while InVideo AI has a commendable support team, many users find the product lacking and overpriced, leading to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 4.0 | 13 |
| Oct 25 | 3.9 | 28 |
| Nov 25 | 3.1 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“While we elected to not use the actual software, as we no longer required it, we found our dealings with Customer Ser...”
“Customer support was slow and unhelpful when I reached out for help”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Value | Trend | Reviews |
|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: invideo AI is #3 of 3 on overall rating in this group. On value, AI Content Labs scores higher (4.8 vs 1.6).
60 reviews of invideo AI. Filter by what matters to you.
11 months ago
While we elected to not use the actual software, as we no longer required it, we found our dealings with Customer Service to be exceptional.
11 months ago
Yo soy de Argentina y no se el Ingles, no obstante lo cual los profesionales Invideo estas haciendo esfuerzos muy destacables para ayudarme, a pesar de la dificultad del idioma
11 months ago
I subscribed to InVideo AI hoping it would simplify my video-creation process, but unfortunately I had a very disappointing experience. The cost is much higher , and yet the output quality did not ma... See more
Quick answers to the questions people ask most.
InVideo AI is an artificial intelligence-powered video creation platform that allows users to generate professional videos from text prompts. The AI analyzes your input and automatically creates videos with relevant footage, voiceovers, music, and transitions. Users can then customize and edit the generated content to match their specific needs.
You can create various types of videos including promotional content, social media videos, explainer videos, product demos, educational content, and marketing materials. The platform supports different formats and aspect ratios suitable for YouTube, Instagram, TikTok, and other social platforms.
No prior video editing experience is required. The AI handles the technical aspects of video creation, making it accessible for beginners. The platform features an intuitive interface with drag-and-drop functionality for easy customization.
InVideo AI offers multiple pricing tiers including a free plan with limited features and watermarked videos. Paid plans typically range from basic monthly subscriptions to premium annual plans with advanced features, higher export quality, and commercial usage rights. Specific pricing may vary and should be checked on their official website.
Commercial usage rights depend on your subscription plan. Most paid plans include commercial licensing, allowing you to use generated videos for business purposes. The free plan typically restricts commercial use and includes watermarks.
Video generation typically takes 2-10 minutes depending on the video length and complexity. Simple videos may be ready in just a few minutes, while longer or more complex content may take additional processing time.
InVideo AI typically offers customer support through email, live chat, and help documentation. Response times vary by plan level, with premium subscribers often receiving priority support. A comprehensive knowledge base and video tutorials are also available.
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 30% are 1–2★.
While we elected to not use the actual software, as we no longer required it, we found our dealings with Customer Service to be exceptional.
Company lies. This company claims to allow you to make free videos. But that is far from the truth. The staff is anything but helpful and doesn't actually understand anything about the product. They give you fact prompts to use. Many other options out there. Please look elsewhere as they are overpriced and under deliver. Video quality if you manage to get one out of them is beyond sub par.
Yo soy de Argentina y no se el Ingles, no obstante lo cual los profesionales Invideo estas haciendo esfuerzos muy destacables para ayudarme, a pesar de la dificultad del idioma
I subscribed to InVideo AI hoping it would simplify my video-creation process, but unfortunately I had a very disappointing experience. The cost is much higher , and yet the output quality did not match the price. Every time I used it I found the edited video didn’t come out the way I wanted; I ended up spending a lot of extra time fixing things myself. The credit system is confusing and seems designed to make you spend more. I was charged for credits even when the AI output was unacceptable. Customer support was slow and unhelpful when I reached out for help. Based on my experience, I don’t feel this tool delivered real value. Unless they significantly improve the editing accuracy, clarity of credit usage, and lower the cost, I cannot recommend it.
Utter garbage. After trying for two hours to get a non 3 armed avatar I canceled the subscription. I requested a refund on the same day (within two hours of signing up) and was told that it goes against their refund policy because I had burned tokens creating an avatar. Dreadful company, poor quality avatar and worse than that, no customer service.
I paid for their subscription, made a video using their AI tool. The video was not up to standard and random text kept appearing that did not match the brief. I contacted support who said it was a "known" issue and support would resolve. This never happened. Also very hard to claim a refund so had to do so via merchant.
Exceptional Support That Goes Above and Beyond! I cannot say enough good things about the Invideo AI support team. As someone with minimal technical skills, I was initially worried about navigating video creation software, but this team has been phenomenal. What truly sets them apart is their unwavering patience and dedication. Every single team member I've interacted with—Ray, Ish, Nikki, and others—has been incredibly receptive, thorough in their explanations, and genuinely committed to solving my issues. They walked me through some pretty complex technical problems with clarity and kindness, never making me feel rushed or inadequate. The accessibility of their support is remarkable. Whether I reached out at noon, 8 PM, or even in the early morning hours, someone was always there to help. Their around-the-clock availability has been a lifesaver for my projects. Most importantly, they don't just offer quick fixes; they take the time to ensure I truly understand the solutions, empowering me to work more independently going forward. Every single interaction has resulted in a complete resolution. The generosity of their time and the genuine care they've shown has turned what could have been a frustrating experience into an incredibly positive one. Invideo's support team is the gold standard for customer service. Highly recommended!
Quick and easy support that solved my problem the first time I reached out. As always, an amazing experience with InVideo Support!
very helpful, always ready to help.
Don’t deal with these people they try to get you using the system and when you are fully invested the prices go through the roof It starts off free. Can you pay a little bit and then what you are hooked? I wanted $1000 Australian just for me to keep editing one video so that I could download it.
I am pretty shocked to be honest considering other good reviews I had seen. I asked it to generate an intro scene via AI and then uploaded original video to edit together. The AI completely ignored 8 clips that I uploaded and its generated clip was completely unusable. I was unable to get it to incorporate my footage no matter what as the generated video was so far off the mark that it couldn't be salvaged. The credits used amounted to ~100$!! I immediately wrote to support after it was clear the project wouldn't be salvageable for a refund of fee or credits and after about 5 exchanges of "This is a new technology sometimes it will misfire" I was neither able to get a refund of cash or AI credits. To not have any refund/ "exchange" when your product completely does not deliver is ridiculous. They would also not review my prompts and provide feedback. One of the worst dealings I've had with any online service I've ever had.
Super prompt reply when I needed my account reset. I only wish I didn’t have to download chrome to use service. All of my electronics are IOS. Kye
I’ve been using this system for quite some time, and whenever I had an issue, I always received a quick and helpful response from the customer service team. They truly deserve high respect for their professionalism and support.
I recently tried InVideo AI, and I must say it’s an impressive and innovative platform for video creation. The interface is clean, beginner-friendly, and packed with powerful AI tools that make video production faster and easier than ever. What truly stood out to me was their amazing support team — they were patient, kind, and extremely understanding when I faced technical issues. They went above and beyond to help me, showing genuine care for their users. Even though I had some network limitations on my side, I can confidently say that InVideo AI is one of the best tools for anyone who wants to create professional videos quickly, without needing advanced editing skills. Highly recommended to content creators, marketers, and students who want to turn ideas into beautiful videos effortlessly. 💫
So many better services out there, more fairly priced and that actually work. They over promise and under deliver. I can not recommend.
It supposed to be free but it’s not. Like 95% of the “free AI” is not free at all. Dont waste your time.
I’ve been using InVideo.io and was honestly excited — until their AI video generator gave my model three hands. Yes, three. Total visual glitch that I didn’t cause. The worst part? To “fix” it, they asked me to spend more credits — even though it was clearly their system’s error. That’s not a user mistake, that’s a technical fault. Forcing customers to pay again just to correct a bug is not okay. I reached out to support expecting a simple credit refund or free re-render, but instead got automated responses and upsell prompts. Feels like a scammy move, not a creator-friendly platform. If you’re considering InVideo, be warned: The AI visuals are hit or miss, and if it glitches, you pay twice. I’d love to see them fix this policy and actually stand by the quality they promote. Until then — creators, save your credits.
The product is something I like but I've been so busy with my business I havent been able to use the platform the way that I would have liked to, in fact I haven't been able to sign in for at least a year or more. I signed up with my business email that changed when I changed carriers. I changed from att to Xfinity. One thing that would make me happy is if you could research my account and confirm what I'm telling you and possibly refund the money i've been spending and not able to use your product. I was finally able to reach someone on line today who helped me cancel the account. But I'm still out of a lot of money that I wasn't able to use the product. Thank you Tom D.
Tienen personas muy buenas y con mucha paciencia en mi experiencia sin ayuda de el servicio que me ofreció una persona que trabaja ahí no hubiera entendido más gracias 🙏🏻
Yes, InVideo AI supports multiple export formats including MP4, and various resolutions from HD to 4K depending on your subscription plan. You can also choose different aspect ratios optimized for specific social media platforms.
Video creation limits vary by subscription plan. Free plans typically have monthly video generation limits, while paid plans offer higher or unlimited video creation quotas. Premium plans generally provide the most generous usage allowances.
Most subscription plans can be cancelled at any time through your account settings. Monthly subscriptions typically don't have cancellation fees, though you'll retain access until the end of your billing period. Annual plans may have different terms, so it's best to review the specific cancellation policy.
InVideo AI is an artificial intelligence-powered video creation platform that enables users to generate videos from text prompts and scripts. The service utilizes machine learning algorithms to automate various aspects of video production, including scene selection, voiceover generation, and visual editing. The platform is designed to help content creators, marketers, and businesses produce video content without requiring extensive video editing expertise.
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