invideo AI
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Incredulously Bad Support/ Policies
I am pretty shocked to be honest considering other good reviews I had seen. I asked it to generate an intro scene via AI and then uploaded original video to edit together. The AI completely ignored 8 clips that I uploaded and its generated clip was completely unusable. I was unable to get it to incorporate my footage no matter what as the generated video was so far off the mark that it couldn't be salvaged. The credits used amounted to ~100$!! I immediately wrote to support after it was clear the project wouldn't be salvageable for a refund of fee or credits and after about 5 exchanges of "This is a new technology sometimes it will misfire" I was neither able to get a refund of cash or AI credits. To not have any refund/ "exchange" when your product completely does not deliver is ridiculous. They would also not review my prompts and provide feedback. One of the worst dealings I've had with any online service I've ever had.