Acropolis Tickets Reviews

The lift was broken, meaning wheelchair users and those with mobility issues missed out, many of whom had paid 30 Euros to enter. Our once in a lifetime visit to Athens was very disappointing because of this.

After getting off the flight in Athens the morning of the day we wanted to see the Acropolis, I found the website and never realised we were about to pay more for a visit than if we just went to the ticket booth at the Acropolis. But that was the least of the issues though. We had been careful in deciding when we booked the time as we were still at the airport, so we selected an afternoon time of 4pm to ensure we could make it. The tickets came via email and we then made our way to the hotel to drop-off luggage and make our way up. Not long before before we were about to enter, we noticed the time on the tickets were incorrect. The entry time they had sent us was 1pm. Staff at the Acropolis were extremely unhelpful and didn't want anything to do with the issue after denying entry to us. There was a number on the ticket which we tried to call but it always went unanswered after multiple attempts. The only option was to email. After detailing our issue, and noting the tickets were never used, they asked what phone number we used as they said they don't have a number to call. I started worrying we've just been scammed. Multiple emails were sent, and it was very clear from the first response that they had no intention of investigating the issue or even solving the problem. I would avoid dealing with Acropolis Tickets and just buy at the entry gate. They have no association with the Acropolis and over charge by 50% (which we found out when we got there unfortunately). AVOID AT ALL COSTS.

La visite est gratuite pour les ressortissants européens de moins de 25 ans. Or vous ne le découvrez qu’après avoir payer Au moment de la réservation, le choix est adulte ou moins de 5 ans. Rien ne le mentionne. Des voleurs !! Ils vous disent ensuite que c’est noté sur leur site et qu’ils ne remboursent pas .. ATTENTION !

Buy tickets at acropolis directly, they charge a fortune (ticket value: 20€, actual price paid: 32€). The website selected a date I didn’t want, I tried cancelling the tickets and get a refund through their customer service and they don’t allow any cancellations. Terrible customer service.

Bought a ticket online, and didn't received the PDF copy of the ticket until 5am of the day of the tour. I missed this because the email did not indicate that/when I was supposed to receive the ticket and when I woke up on the day of the tour, I went straight to the ticket office of Acropolis (more on this point below). The email indicated that I could either access the ticket by downloading the app or by redeeming it at the ticket office in Acropolis. I chose to do the latter (as the review about the app was very bad so it was not worth downloading the app) and when I turned up at the ticket office, the staff said that they do not recognise the seller 'Headout'. I queued for the main entrance and the security there has simply told me that they do not release any tickets that are bought from 3rd party resellers. So, apparently I had to contact Headout for my ticket. When I went back to my hotel, I hadn't appreciated that an email with the PDF copy of the ticket was sent at 5 in the morning. I've completely missed this, I was not informed about this in advance. Again, I thought that the ticket would only be available on the app or at the ticket office. It was all a bit of mess really. I bought the ticket online in advance of the tour so I did not have to queue up given how busy and popular Acropolis is. This company is a fraud, or however you call them, has 1) simply lied by saying that I could redeem the ticket on the site and 2) mismanaged as they have not given me an indication that a PDF copy of the ticket would be emailed right on the day of the tour. The municipality of Athens should ban this company... lots of people will get annoyed.

The old man who play the Bouzouki in the way out of the site stole my partner's wallet. The police did nothing.

Good service

As an art historian and art advisor, I could basically visit all museums and foundations in Athens free of charge. However, since I heard it's better to make booking in advance, hence, you can't discuss your professional ID via online, I found this web site which sounded quite ok offering skip the line plus audio guide. I booked my ticket for 16 euro, which was supposed to include audio guide too, for slot on Monday, but eventually when I came to Acropolis, I found out that there was no any audio guide ( I assumed that this company arranged a person on the desk who distributes audio guides) but instead, the woman who works directly from Acropolis, told me that this web site is not affiliating with official selling of tickets and if I wish to have audio guide, I have to go to office where I booked it. I have no idea where office of this company is located. Besides, I don't understand why they have such a different price while official price is only 10 euro. People came without any pre-booking, got their tickets for 10 Euro and didn't have to wait while I had to wait for my slot.

Why was I charged 30€ when it is only 20€ for entry? Why is this survey in Spanish when I used the website in English? ¿Porque?

I bought the tickets at 8h and receive the etickets by mail at 10,45h. My group had to leave, so I had to buy new ones. DO NOT USE THIS WE, THEY SAY THEY ARE THE OFICIAL ONES BUT THEY ARE NOT. They charge you 30% more than in the official one.

No me enviado el email, hasta las 7 pm, a las 10 am NO. Me han cobrado dos veces 60 € y me han dado 2 tickets de 20 €. Devuelvanme lo antes posible los 60 € del segundo cobros. Y los 20 € cobrado de más por los rickets entregados

Malgré la météo... service rapide et courtois.

Horrible customer service! We were supposed to visit Athene right now but our Transavia flight was cancelled by the airline company for reasons unknown. I had already booked 2 tickets to the Acropolis and Parthenon upfront for 90,- The customer service of Acropolis Tickets will not change the dates of the tickets to the Acropolis into the date of newly booked weekend to Athene in 3 weeks!

Terrible service, not possible to get in touch with anyone. I have bought two adults tickets and one free child but I was charged 105 euros. I could not get in with these tickets to Acropolis as they said I was given a timed entry and I missed. I had to pay again. I have been trying to speak to someone and only AI chat bot. This is a Scam and this company should not exist after so many complaints. Can you advise how to get through customer service? As I tried for few days in the row and only AI bot replies which says I cannot help. I just need phone number or email address. What kind of company Acropolis is not customer service contact details at all.

No complaints

Scam. They charge +12€ per ticket as a "service fee". Rather book it on the official website for 20€ instead of 32€. Edit: A copy paste response doesn't make it any better. The additional "service" they are referring to is not worth the money or doesn't even exist.

Avoid this seller. I just paid 45 eur to receive 30 eur ticket. I would have accepted this if it were clearly put: "ticket price = 30 eur, service fee = 15 eur". But now i feel as if contacted scamers.

scam from Spain, they charge more and don't refund. Avoid at all costs

Ordered the tickets 2 hrs before entry time, received a confirmation e-mail but no tickets. The tickets were for 12:45 entry currently 1:30, and still no tickets. Contacted them via Chat Bot, of which no useful response, emailed them, no response, and no contact phone number. Do not use! Currently have wasted over 100euros. If we had purchased direct from the Acropolis it would have been 60euros and we would have actually had tickets! 28/08/25 Refund has now been given, but does not make up for not being able to see the Acropolis on the day trip to Athens.

Worst experience ever. Communication was awful. I didn’t receive my e tickets until after the time I had paid for and there is no way to contact these ppl. They are a scam. Do not use!