Karl

Apr 30, 2024

Not what they say they are! Avoid

Bought a ticket online, and didn't received the PDF copy of the ticket until 5am of the day of the tour. I missed this because the email did not indicate that/when I was supposed to receive the ticket and when I woke up on the day of the tour, I went straight to the ticket office of Acropolis (more on this point below). The email indicated that I could either access the ticket by downloading the app or by redeeming it at the ticket office in Acropolis. I chose to do the latter (as the review about the app was very bad so it was not worth downloading the app) and when I turned up at the ticket office, the staff said that they do not recognise the seller 'Headout'. I queued for the main entrance and the security there has simply told me that they do not release any tickets that are bought from 3rd party resellers. So, apparently I had to contact Headout for my ticket. When I went back to my hotel, I hadn't appreciated that an email with the PDF copy of the ticket was sent at 5 in the morning. I've completely missed this, I was not informed about this in advance. Again, I thought that the ticket would only be available on the app or at the ticket office. It was all a bit of mess really. I bought the ticket online in advance of the tour so I did not have to queue up given how busy and popular Acropolis is. This company is a fraud, or however you call them, has 1) simply lied by saying that I could redeem the ticket on the site and 2) mismanaged as they have not given me an indication that a PDF copy of the ticket would be emailed right on the day of the tour. The municipality of Athens should ban this company... lots of people will get annoyed.