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Review summary
Acorn Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated.
In this process we had dealt with several estate agents and by far Acorn Rainham were the best.
If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them.
Well done Mark, Kieran and Remmi
Thankyou so much
Lee & Alice
I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not.
I would use them again in the future
I had an excellent experience with Acorn Real Estate Group, and I want to especially thank Mark, Kieran, and Remmi for their outstanding support throughout the process. From start to finish — and particularly up to the exchange of contracts — their professionalism, responsiveness, and dedication were second to none.
They kept me well-informed at every stage, provided honest and clear advice, and were always available to answer my questions promptly. It’s rare to find a team so committed to client satisfaction. Thanks to their hard work, the process was smooth and stress-free.
Highly recommend Acorn and this fantastic team for anyone looking for reliable and genuinely supportive estate agents.
Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.
My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.
Lettings department is a let down.
- The person you are looking for is never available, promised call backs never happen.
- Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...
- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...
Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons.
Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...
Caution Avoid Avoid Avoid!terrible experience since April 2022 property marketed with acorn after convincing me to take it fr original agent and gave it to them bec they will definitely sell it in just 2 weeks and all sweet talk to convince me,so I agreed,they told me after a week and a half the got a buyer who was ready financially turn out after 3 weeks of waiting the buyerdid not have the finance,but I was told by Charlie they had a cash buyer who was ready turned out to be housing association,after going through all the paper works and searches,and all the stress associated with selling,surveyor/Valuation came and told me all was well with the property,Charlie is now trying to come up with all kind of stories to get the price down even trying to get me to do another survey to gain access to my property while am on holiday,now they are saying they can't get the people to sign the contract:if there was anyone in the first place,they just want to get your property as cheap as they can and to make money for themself and making it look as tho they are helping you,frustration Frustration this is the Grove park branch negotiator Charlie G and sale manager Leon ward. After informing them since no contract is signing to take my property off the market it is still on their website and sold sign still on my property I will now instructed my lawyer:>just to show how these people work with no care or consideration for home owner,my property sale was not moving towards a contract after near 5 months so I ask to withdraw it from the market which took nearly 3 weeks of back and forth to finally get it done and even now 20/9/22 the sale sign sub to contract is still up and running on my property smt these agents is something else
I rented my apartment through ACORN London Bridge for a couple of years. I have just ended my relationship with them after abysmal service. They were unable to secure me a tenant that would stay for longer than 6 months, and on two occasions they advocated the break of contract after only a couple of months. They still charged the tenant the administration fees, and I only found out about this after they had mistakenly forwarded these fees on to me, then demanded that I return the money.
I now have a flat with broken blinds, broken internal furnishings and additional furniture they allowed tenants to leave behind, without checking on the inventory. They oversaw the breaking of my boiler then administered the replacement of a new one for over £3000.00. During winter, and didn't tell me until two days after new tenants had moved in and had nearly frozen to death.
My last tenant was allowed to break her lease early on the provision she would pay out some of the contract, yet i haven't seen any of this money and now no one at ACORN will respond to my emails.
I now have a new agent who has found me a great tenant.
Avoid ACORN, they're cowboys, dishonest and incompetent.
Very disappointing experience - Crystal Palace Branch
Very disappointed with Acorn, we have just had to get rid of them due to poor service. Initial chats went well, we were told they sold another flat in our block and had plenty of viewers lined up - hence we went with them.
This turned out not to be the case, we had 4 viewers in the 8 weeks we were with Acorn. They were mostly not appropriate for the type of flat we were selling, and the feedback from the agent was extremely poor and unhelpful so we weren't able to improve (mostly just said "not suitable" to us, which indicates to me they were not getting the right people through the door).
I have to be honest, the agent Luke couldn't have seemed less enthusiastic about being there and made zero effort to talk the property up or mention outdoor storage (I had to do that myself). He actually seemed annoyed that he had to be there at all.
Once we told them we wanted to break contract because of these issues, didn't hear from them again. We were never a high priority for them, that much was clear.
Would definitely avoid Acorn in the future, great sales chat which didn't materialise.
I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.
Acorn have been absolutely amazing with the sale of our flat. They’re very professional, work really hard to find the right buyers and go above and beyond to ensure exchange and completion progress at pace. We cannot thank Oliver enough for all his hard work and we highly recommend using Acorn for a purchase or sale.
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