Acorn Estate Agents
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Very disappointing experience - Crystal Palace Branch
Very disappointed with Acorn, we have just had to get rid of them due to poor service. Initial chats went well, we were told they sold another flat in our block and had plenty of viewers lined up - hence we went with them. This turned out not to be the case, we had 4 viewers in the 8 weeks we were with Acorn. They were mostly not appropriate for the type of flat we were selling, and the feedback from the agent was extremely poor and unhelpful so we weren't able to improve (mostly just said "not suitable" to us, which indicates to me they were not getting the right people through the door). I have to be honest, the agent Luke couldn't have seemed less enthusiastic about being there and made zero effort to talk the property up or mention outdoor storage (I had to do that myself). He actually seemed annoyed that he had to be there at all. Once we told them we wanted to break contract because of these issues, didn't hear from them again. We were never a high priority for them, that much was clear. Would definitely avoid Acorn in the future, great sales chat which didn't materialise.