HorribleProducto
Compré una en Sephora y estaba toda dura como piedra!! Chequé la fecha de caducidad y está bien, chequé el sello y estaba cerrada. Simplemente el producto no sirve!

3INA Makeup Global is a cosmetics brand that offers a range of makeup products including foundations, lipsticks, eyeshadows, and other beauty essentials. The company focuses on providing accessible, trend-driven makeup products with bold colors and modern formulations. 3INA operates internationally, distributing their beauty products through various retail channels and their own stores.
3INA Makeup Global receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of the products, highlighting the excellent color payoff and ease of purchase.
Customers appreciate the fast delivery and responsive customer service, especially when issues arise, such as receiving damaged items. However, a substantial number of complaints focus on order fulfillment problems, including missing items and unresponsive support regarding loyalty points. Some consumers express disappointment with product quality, noting that certain items do not perform as expected, like lip products that dry out or colors that differ from online representations. Additionally, there are concerns about perceived misleading promotions, particularly during sales events.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 61 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 4.0 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 4.7 | 3 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | — | 0 |
| Nov 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“Great delivery”
“Lo de esta marca es VERGONZOSO, no compreis en ella JAMÁS”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Delivery | Trend | Reviews |
|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 4.4 out of 5 (good) | — | 61 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 145 |
Bottom line: 3INA Makeup Global is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 4.4).
61 reviews of 3INA Makeup Global. Filter by what matters to you.
Compré una en Sephora y estaba toda dura como piedra!! Chequé la fecha de caducidad y está bien, chequé el sello y estaba cerrada. Simplemente el producto no sirve!
Great delivery
I’ve reviewed 3ina before but just gotta share the love again for this company! Great credentials, and good communication and delivery every time. Plus the packaging is super cute, and I want everything in every colour.
Commande arrivée trés rapidement
Quick answers to the questions people ask most.
3INA is a Spanish cosmetics brand that offers trendy, affordable makeup products including lipsticks, foundations, eyeshadows, and nail polishes. We focus on bold colors and innovative formulas inspired by street style and fashion trends.
3INA products are available through our official website, select beauty retailers, department stores, and our physical stores in various countries. You can use our store locator on the website to find the nearest retail location.
Yes, we ship to many countries worldwide through our online store. Shipping costs and delivery times vary by destination, and you can check availability for your country during checkout.
Yes, 3INA is committed to being cruelty-free and does not test on animals. Many of our products are also vegan, and we clearly indicate which products contain animal-derived ingredients on our packaging and website.
We accept returns of unopened products within 30 days of purchase with original receipt. For hygiene reasons, opened makeup products can only be returned if defective or damaged upon arrival.
You can reach our customer service team through the contact form on our website, email us directly, or contact us via social media. Response times are typically 24-48 hours during business days.
Yes, we provide makeup tutorials, tips, and trend inspiration on our website, social media channels, and YouTube. Our content covers everything from basic application techniques to bold, creative looks.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 56% are 1–2★.
I couldn't find my eyeliner locally so had to order it on the 3ina site. It was VERY EASY, they had the colors I wanted and the process with exchange from U.S. to Euro was seamless. I got my eyeliner within a few days, shorter than I get U.S. packages. I will definitely order again when needed.
the lip primer is the best product i have ever tried.
Love this eyeliner! The shipping is totally overpriced!!!
Good description of products on website with photos and videos of products in use. Good discount on some products. Delivery was quick as promised. I particularly liked my All in One Complexion brush.
Anda, que si no llego a preguntar por aquí, el pedido se queda por secula seculorum en la tienda. Tienen un servicio de atención al cliente nefasto (ya he leído críticas idénticas a la mía al respecto, así que no ha sido todo contra mí…): mienten con las promociones porque no envían el regalo correspondiente en el minuto cero con el resto del pedido; me mienten sobre el envío posterior en sucesivos mails intercambiados con Uds; cuando se supone que ya lo envían (según Uds el 3er envío) lo entregan a vaya Ud saber a quién, que firma por mí…; y cuando lo vuelven a enviar, a los 5 días de que me digan que ya lo han enviado, lo dejan en un punto de recogida, del que nadie me informa si no es porque mando de nuevo emails repetitivos diarios, para saber qué vuelve a estar pasando con el enésimo envío supuestamente fallido ¿? Vamos, de vergüenza Rogaría que cambiaran la gestión que tienen de todo esto, porque es nefasta!!!!
It has been over a week. I still have not received my order. I have reached out multiple times without any help. Terrible customer service. I am so upset
Pésima atencion al cliente, no tienen teléfono y cuando tienes problemas con la entrega te remiten a un número de SEUR cuando es responsabilidad suya todo el tránsito del paquete hasta tu casa.Yo no pienso pelearme con SEUR que ya en varias ocasiones me ha tomado el pelo.Empresa muy poco fiable y que no se preocupa del cliente una vez que ha hecho su pedido.Te contestan tarde y mal y finalmente ni te contestan.Muy mal.
I have reached out to the company 4 times and have yet to get any information on what happened to my package. I reached out twice prior to delivery when I saw that the DHL package had a completely different address than what was listed when I had placed my order. Yet I never heard back. Then after my package got delivered to the wrong address I reached out twice again to see what can be done for me. It’s been over a week now since I received an email saying that 3ina has “contacted the logistic company to offer you a solution.“ I am still waiting on any follow up for my issue.
I love all the products from 3ina!
Quick delivery I love the No Rules products- i mix the colours together. When travelling the products are easy to pack.
Alles super danke
Ayer fui Primor y me asesoraron sobre la nueva máscara de pestañas, me llevé varios productos, me atendió una chica llamada Astrid, muy profesional sus recomendaciones, sabe escuchar al cliente.
3INA stands out for its bold, street-style inspired color palette and affordable pricing without compromising quality. We focus on trendy, Instagram-worthy shades and packaging designed for the modern, fashion-forward consumer.
Information about loyalty programs may vary by region and is subject to change. Please check our website or contact customer service for current promotions and membership benefits available in your area.
3INA Makeup Global is a cosmetics brand that offers a range of makeup products including foundations, lipsticks, eyeshadows, and other beauty essentials. The company focuses on providing accessible, trend-driven makeup products with bold colors and modern formulations. 3INA operates internationally, distributing their beauty products through various retail channels and their own stores.
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