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Review summary
Optima Legal receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
If I could give zero stars I would. I've not even used this company yet and I've already wasted hours trying to register on their portal. They only appear to have one phone number. You spend ages going through security questions to get through to an agent who then pops you back into the queue and have to go through the whole process again. Then you get a recorded message saying wait times are zero minutes. This is the 7th time I've tried to get through and I've currently been on hold for 45 minutes. Avoid !
It is incredible how quick the whole process took without pestering me too much questions or work to do.
I am keeping your number to share with others.
Thanks a lot for the good work.
You are a reactive and not pro active company. There was no dedicated person for my case, It took far too long to get completed so i have had to pay the expensive monthly floating interest rate for over 2 months at 9% !!
Fantastic legal team and really good at communicating throughout the whole mortgage process. Thank you! I would highly recommend and virgin mortgages have also been excellent and speedy.
I can not thank Optima enough. I remortgaged after 20 years from another mortgage company and was worried to change. From start to finish, Optima kept me informed of every transaction and letter. Easy to use online system or someone at the end of the phone if needed. They answered all my questions and kept me up to date with everything. Every member of staff I spoke to, were kind, friendly and helpful. Thank you.
What started off to be a promising experience soon turned absolutely abysmal and only got worse. Optima have consistently lost paperwork, delayed the process through their own ineptitude and refused to deal with three official complaints. Our simple transfer of equity has now taken three months, and all because of their incompetence at every turn. We’re now engaging a new solicitor and reporting Optima to the ombudsman.
Completing my re-mortgage with Mojo and Opima Legal was very straight forward. Mojo found the mortgage and handed us to Optima Legal who smoothly completed on the mortage, sending us regular prompts to help us navigate the process
Efficient service and very smooth experience. Online portal is well designed and clear to understand. Timely notifications on status and action needed, and strong customer service.
this is my 5th conveyancing and optima legal was the most professional solicitor firm i have everworked with. everything was very fast and also can track the service every step of morgage.
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