Zest Car Rental Reviews

We have used Zest car rental for many years in fact we have booked over 50 times and they are consistently good. We filter the car hire to Centauro which is always good the staff are particularly helpful. The cars are always immaculate we will continue to use them.

Car was easy to book, booking with Zest made the whole process much easier, more affordable and was well explained. The car was ready for us at our destination and we returned it without any issue at the end of our holiday.

I have used zest car rental many times and have always had good service especially if I want to change something later on for example a change of car this is done immediately with no extra handling fee

Initial booking process straightforward and reasonable price. Due to a major road accident, we missed our flight, but was able to get through to customer support easily and they contacted the relevant hire desk and rang back quickly to confirm that our car would be held for us.

For the second holiday running I used Zest Car Rental to sort out my hire car whilst in Malta. Quite honestly, as far as I'm concerned, there is no better company out there. Prices are competitive, it's very clear who you are renting with and the choice of vehicle made. Zest provide a top up insurance to take away all the hassle you used to get with the hire company, in fact in the last two instances, they've never even mentioned it. The booking system with Zest is simple and straightforward, you can pay a small deposit and the rest later, if you wish, they really do provide a brilliant service from start to finish. I would not hesitate to use their services again or recommend them to anyone.

Brilliant service from Zest. I needed to make late notice change to my pick up time. My email was answered quickly. When the terms and conditions meant the change was not possible, Zest cancelled the existing booking and created a new one at the requested time with no fee. They even refunded a small amount as the new pick up time was cheaper. Also they don’t charge excessive sums for enhanced insurance like almost all other car hire companies do. Very impressed and I’ll definitely look to use them again in future.

Probably the most efficient, courteous company you can deal with. The staff are unfailingly pleasant and helpful. Nothing is too much trouble for them, either by phone or live web chat. Zest also seems to have a great relationship with the car hire companies it deals with. I have never had a bad car when I've booked through Zest.

Poor service from Zest! I was promised callbacks that never came. After a minor mistake with my booking dates (before even leaving for my holiday), I was told I'd have to rebook entirely—no flexibility, even though I hadn't collected the car yet and paid for an extra day so if anything they were better off! Zack, who took my original booking, said he’d look into a refund after I rebooked (at additional cost), but I’ve heard nothing from him or Zest since, shock.... On top of that, I paid £480 for an estate car suitable for a family of 5 but was given a Renault Captur, a much smaller and cheaper car. When I raised this with Hertz, they were unhelpful, leaving us no choice but to squeeze in with luggage on laps for a 45-minute drive. Totally unacceptable experience from start to finish. Happy for this to be shared, though I doubt Zest will take accountability.

Very good company to deal with. Efficient and effective procedures which make you feel confident at all times

Simple website to use and book, timely and clear communication. Makes renting a car a lot less stressful.

Excellent service, good price, all inclusive excellent communication too Will always use for holiday car rentals

Booking with Zest is so easy on their website and prices are competitive. The bonus of having an extra free driver is great, as is the option to take the extra insurance cover out at the time of booking for peace of mind should an accident occur. Fortunately this has never happened to us. It also takes the hassle out of upselling when in a foreign country. Collection and returning the car was straightforward and the staff were very friendly and spoke good English in Malta where he hired our car.

As always, easy to deal with, efficient, friendly and good value for money. All the hire companies I have been directed to by Zest have given me an excellent service. Will certainly use Zest again and have no hesitation in recommending them as the go to car rental service.

Efficient pickup from airport. Car supplied was up to expectations. Return of car was fast and efficient. One reservation Office hours at Carcassonne could be a bit restrictive. It worked well for us due to our flight times.

Zest provided a great rental option with a company that was clear, honest and met all of my expectations of a good reliable trustworthy car rental company.

I must admit was a little sceptical at how Zest could offer such a good deal over booking with the named car hire company (Alamo) directly, but I should have had no worries. The procedure to pick up the car from Orlando airport was stress free as was dropping it off. All round it was a great experience using Zest and I wouldn't hesitate to use them again.

Used Zest several times now and I trust them. Their service is very good and reliable and whilst I’ve never had any issues I feel if I did they would be there to help me.

I am writing to formally raise a complaint regarding our recent rental experience, which was significantly mishandled on your end and resulted in additional, unjust charges totaling €66, as well as considerable stress and inconvenience. We were charged an unexpected €33 fee due to a flight delay—something completely outside of our control. More concerning, however, is that despite receiving confirmation from Zest that our early check-out was arranged with the local rental provider, we arrived to find that no such communication had taken place. This breakdown in communication not only led to extra costs but also created a high-risk situation where we could easily have missed our flight, had there not been someone available at the rental desk by chance. Zest confirmed all arrangements had been made, yet clearly failed to follow through. This experience reflects a serious lapse in service and reliability on your part. We relied on your assurance and were let down at every step. Given the poor handling of this rental and the extra financial burden caused entirely by your team's failure to communicate with the rental provider, I am requesting a full refund of the £90.00 we paid for the rental. Anything less would be unacceptable in light of the circumstances.

Absolutely useless. Made a booking. Get an email next day saying they can’t confirm booking. Try to rebook me for more money with another rental company, far more poorly reviewed, and want to charge for extras they didn’t previously charge for.