Zest Car Rental Reviews

The car rental companies Zest have arrangements with at Florence airport have rental offices off airport site with an inadequate and irregular mini shuttle bus with no luggage/stroller provision. Zest contract to rent cars with franchisee who hold a number of franchises and whose offices are understaffed resulting in long delays when picking up or dropping off vehicles . The rental agency do not provide any information about returning car which can also lead to delays . Therefore more than normal time needs to be allocated to return car especially if using mini bus shuttle to get to terminal. Zest give no warning or advice on how to deal with picking up or dropping off vehicles at this airport. Although the rental agency offices and car pound is visible from the airport terminal building ,walking involves negotiating a number of busy roads and there is no designated walking route. This is possible by leaving luggage with a party member at the airport terminal if necessary . The vehicle when we finally received it was nearly new with no problems.

Excellent choice of cars and easy to use website. Customer Service were quick to reply to a query I had before and during booking. Master Kings were easy to deal with both on arrival and departure and the Desk was only a 2 minute walk from airport in the Car park

The website is so simple and clear. We had six adults plus loads of luggage so the search filters helped me to find exactly the right car. Excess insurance cover was included and the top-up insurance wasn't too expensive so I went for that too as I know how expensive a key fob is these days. Pre and post pickup emails from zest were also very helpful especially as it's easy to forget the detail until the day you arrive. The car was also exactly as advertised. Will definitely use Zest again.

I chose Zest because of the excellent ratings on Which magazine. First time I am hiring a car in Portugal and because I have two young children I needed as least stress as possible. I have just collected the car from Waygo on Lisbon and I have had excellent service. Did not need to wait too long at all. Overall I am very satisfied and car was in very good condition.

Excellent customer service in both the UK and Portugal. The overall rental process was so simple and easy. I have used Zest on number of occasions and have always been satisfied with the service received.

We have hired a car from Arnold Clark in Inverness before. There is a regular minibus to transport you the 15 minutes trip to and from the airport. The vehicles are in excellent condition, often a category higher than booked!! The staff are all very friendly and helpful. We will definitely use them again.

I’ve been using Zest for many years and have always found the booking process simple, flexible and with a great choice. I’m not surprised they are recommended by Which?

Zest are a good reliable company, I’ve rented a number of cars a year through Zest and although this rental was great in the past I’ve had problems but they have sorted them out👍🏻

Would not hesitate to use Zest again. First they provide the best prices and fully details and easy to understand background information. Lots of car options to suit everyone. Then they keep you informed throughout the process.Excellent service.

I was severely penalised (170 euro)for a delay of just over an hour in pickup. The local company (Noleggoiare in Pisa) enforced an (unwritten) rule of 1 hour to label a 'No Show'. Lesson learnt, always to inform Zest of any delay! Neither Zest nor Noleggiare showed any flexibility.. never experienced this before - in similar situations wrt rental pickup delays. The main reason for delay was an inefficient Shuttle Bus service for the Car Hire office/terminal. UPDATE I have changed this review from 1 star to 4 stars - after a very productive call from Zest. A sincere apology and refund, as well as a full investigation into the actions of the local company. Which were not up to the standards Zest expect. (or most customers...)

Excellent experience of car hire at the airport within walking distance of terminal, requested a car seat and available on arrival. Easy drop off, no problems. Communication very good throughout process and very reasonable.

From booking to vehicle pickup and return everything went well. No pressure to purchase additional cover from the vehicle hire centre Master Kings Lagos (though we had taken out Zests damage policy covering all external damage liabilities) Car did have a few scrapes but clearly identified on accompanying paperwork and on return accepted as having no further. Damage deposit was returned within 2 days.

Have used Zest for many years now & found the whole process to be seamless from start to finish, with an easy to use website and great prices for car hire. Everything explained well on the website including the insurance top up bit which is always worth having. Used by me multiple times & by my family we will continue to be loyal Zest customers.

I have used zest rental on two occasions now and on each occasion I’ve been very happy. They are very accommodating switching cars for me at no charge and with ease. I’ve found that the companies they used were great and it gives me confidence in using them instead of a bigger well known and more expensive rental. A big plus is that on both occasions I was not pressured to buy the extra insurance. It was mentioned but when declined I was not then subject to a sales pitch designed to scare you into buying vastly inflated insurance. I would highly recommend.

Zest service was above and beyond. Picking up my hire car at Santander airport, I was asked to pay an additional small fee of 50cents/day 'environmental contribution'. I queried it with the company (Keddy/Europcar) and was told everyone pays it. It was only 5.45 euro, so I paid it. On return to UK, I submitted a review in which this small extra charge was mentioned. Zest read it, then contacted me, confirmed I had already paid at time of booking and investigated on my behalf. They secured me a refund from Europcar without the need for me to do anything further. Excellent service indeed. Incidentally car was excellent (brand new!), pick up and drop off also very good.

This was the 4th time we’ve used Zest. Always great service. When I noticed the price had dropped they were happy to change my booking. With the additional insurance booked through Zest when we collect our car in Murcia from Centauro Plus there are no extras to pay and everything is very efficient. Would always use for car rental and recommend to friends and family

Excellent service an car

I hadn’t rented a car for a long time. So when I was going to Spain on holiday and needed a car a started to look at car hire and it confused me and worried me as so many people we saying so many different things about the different car hire companies. Then I came across Zest, I’d never heard of a car hire broker before but I am so glad I choose to hire my car through them. The service was excellent they helped me get the right car at a great price. Add to this I had the reassurance of knowing if I had a problem in Spain I could if needed contact them. I will definitely use Zest again and am already recommending them to my friends and family. An excellent service from an excellent team.

As usual, excellent service. Quick pick up and drop off. Friendly staff. Car upgraded too.