Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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Leyla was very good and sorted everything for me!
Date of experience: July 3, 2025
I spoke to Leyla who was most polite, kind and very helpful. I had all my queries answered to my complete satisfaction.
Date of experience: July 3, 2025
Avoid at all cost, they keep sending me harassment emails about being in breach when I cleared explained I do not want their services. Nor did I ever sign any contract with them. They don’t care about your business to them you are another number on their screen.
Date of experience: July 2, 2025
US
dealing with Russel A on the chat was easy and very helpful. the only reason I didn't leave a 5 star was that it took over 40mins to get connected. (the estimated time was 20), I appreciate that they can be busy but having tried the telephone for 2 days, it was a bit frustrating. However Russel A was able to deal with my concern promptly and efficently which helped sooth me.
Date of experience: July 2, 2025
Needed to get prices to lock in rates after expiry of current contracts after 30th Sept - emailed Yusuf Tutla at Yu with request and he responded with rates and assisted in completing contracts by phone.
Date of experience: July 2, 2025
Yu Energy supply one of my business address and has been seamless and easy to do business with so only natural for me to switch to Yu for another premises. I enquired on line and received an email telling me to call when I was ready. No pushy phone calls or spam emails. I called and spoke to Bobbie. What a pleasure. She was cautious, and considerate. I explain I and an existing customer. She couldn’t do enough to get me the right deal. Way cheaper than my out going supplier. Bobbie took care of all the paperwork and telling my old supplier I was leaving. Brilliant service. I will be contacting Bobbie again next year when my house supply is up for renewal.
Date of experience: July 1, 2025
Worst customer service EVER. The wait time on their chatline is excessive, worse still the operators cut you off. And don’t bother to raise a Case ID as they simply don’t respond. I would give Yu Energy zero stars if only I could …
Date of experience: July 1, 2025
Avoid This Company at All Costs I strongly advise against using this company. They've been holding onto my money for over a year and still refuse to return it. We moved into a building they supplied in June 2024 but chose not to sign a contract with them due to their high rates. Without any warning, they disconnected our service and forced us onto a prepayment meter. We had to pay over £1,500 just to get the electricity back on, and I'm still owed £660. Despite multiple complaints, they've ignored every attempt to resolve the issue. As I write this, I've been on hold for over 40 minutes trying to speak to someone—again.
Date of experience: July 1, 2025
Connor helped me sort out accessing my account online to submit my gas meter readings. I hadn't realised there are options to select (switch business account) more than one business account, which I have ! Problem solved quickly and efficiently !
Date of experience: July 1, 2025
