Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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I’ve been a business customer of Yu Energy for over a year, and their treatment of me has been nothing short of appalling. Despite providing my new Direct Debit details four separate times, they’ve still failed to update my payment information. Even after a company representative visited my premises, he refused to set up a payment plan and assured me he’d sort everything out—only for nothing to change. In the meantime, Yu Energy has been overcharging me on every bill. When I asked for a payment plan (to avoid ever-mounting late fees), their agents stonewalled me and then resorted to threats: I have a recording of their own billing department instructing the agent to warn me that, “if you don’t pay, your bill will be doubled.” This is nothing but bullying tactics. They’re happy to harass customers, reject any suggestion of error on their part, and leave you wasting hours on the phone just to get through. Now they’re threatening to cut off my electricity remotely via their smart meter unless I pay immediately—before they’ve even fixed the issues they themselves created. This is outrageous. I urge any business or homeowner to avoid Yu Energy at all costs. Their “service” is a masterclass in incompetence, overbilling, and intimidation.
Date of experience: July 10, 2025
Bobbie Anderson was very helpful with everything I need and went above and beyond. Excellent customer service.
Date of experience: July 10, 2025
Two meters Day/Night night meter is zero consumption. Went in to work and my electricity had been shut off . They had unlawfully put me on a PAYG account, despite after 2 months of being on PAYG they said that my services should not have been put on PAYG - no shit! That was last July/;August 2024 Fast forward to 6 june 2025 and at 22:32 TEN bills arrived for £1,300 . Apparently after removing the PAYG account they say it took TEN MONTHS to get my original account upto date. It is no surprise that YU are blatantly committing fraud. Today 9.07.25 I am having to pay over 6 months the bill PLUS my monthly usage. This company are nothing but scamming, bare face lying thieves! In the Nottingham news paper this week there will be an article about the dirty tactics used by YU and my story is one of them in the newspaper. They lie, they steal, they are fraudsters. DO NOT SIGN UP TO THESE DIRTY FOOKERS. I am a funeral director and last week we had signs made for our hearse as we are heading to their HQ in Nottingham with the TV and local newspapers to expose their fraudulent business practices. They should take notice of what happened to the owner of BES , he ended up in prison for his fraudulent electricity contracts. And THAT is where we are aiming to send the owners of YU Energy. If you have a complaint about this vile, nasty, thieving scumbag of a company email Joshua. hartley @reachplc . Com (Newspaper reporter Nottingham news) Bring YU down and jail its owners.
Date of experience: July 9, 2025
Conor was very helpful & answered my questions.
Date of experience: July 9, 2025
After trying for several hours trying to get through on the phone and being kept on hold I finally spoke to Connor on WhatsApp who was very helpful and a credit to the company
Date of experience: July 9, 2025
We are a small charity and would not recommend this company, they have treated us appallingly. We have asked them several times for a figure to get out of our Electricity contract as we have had solar fitted and need a tariff they do not offer. Instead they just kick the question into the long grass saying we have to mediate with the TPI Love Energy Savings who are just as bad. YU Energy are virtually impossible to contact please think twice because I feel they are a mercenary company.
Date of experience: July 9, 2025
Randeep.L incredibly friendly, polite and attentive on the live chat. Yu Energy went above and beyond to ensure my issue is resolved quickly and efficiently. Still on going but happy and confident to speak to them again very soon.
Date of experience: July 9, 2025
Would suggest not using this company from our experience
Date of experience: July 8, 2025
