Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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My account has been closed nearly a year ago, still not refund for the credit balance of my account, i have sent 17 emails.10 calls - no result. Its criminal frankly! no wonder why your ratings on Google is 1 star !
We have had nothing but trouble with this company in the 2 months we have been with them. I had given 1 individual (Ali) a great rating after a very long call with him, where he did provide great service, but we have since discovered he didn't actually do what he promised to do! They never answer emails, even when I send replies to people who have sent direct emails to me. We have now moved supplier and the closing bill that they have sent is completely wrong! But can we get through to them to talk about this? Of course not! I have now been waiting on their telephone number for over 30 mins with their recorded messaging continuously saying the estimated wait time is over 10 mins! We cannot wait to have nothing to do with them! Update 30th May 25 - So even though their response says someone will contact me, they haven’t. I shouldn’t be surprised as most of their replies say that ‘Chand’ has picked this up & will be in touch. Chand must be very busy! Although as many reviews say, they never hear from Chand or anybody else.
This Company are criminal. They have forebably entered my property who they do not supply and never have done in order to change a meter in a business in a completey separate property. YU officer 1382 advised Teamwork locksmith employee 141 to gain access to my property which my dog was in in order to cut the power to change another properties meter. They advised the person who's meter was getting changed that they could get away with doing this as I would never know. Unluckily for them I have a camera which notifies me of any movement. I asked who they were and why they were in my property and I got no response and they proceeded to cut the power which then cut the camera feed. After leaving work to race home I advised my landlord who managed to get to the property before me and provide the company name who broke into my home. I then called this Company to find out why they think any of this criminal behaviour is acceptable to which they point black refused to say why they were in my property which they don't supply in order to change someone else's meter. After being on hold for over 1.5 hours I managed to speak to your run of the mill call centre worker (whom seemed a bit slower than usual, and thats saying something) he was simply not interested and refused to provide any information to why they forceably gained access to a property with a complety different supply and supplier. Following this I have provided all relevant information (Company name, Locksmiths and ID numbers) to the police and will be following suit with all relevant authorities. Still no explanation has been provided to why they think its acceptable or legal to gain access to a property which they don't and never have supplied. Apparently they can commit breaking and entering but can't discuss why due to data protection. I've never heard of this Company before but going off all other reviews etc they seem to be a cowboy outfit and hopefully will be charged/ fined accordingly.
This company is one of the worst I have ever had to deal with. Customer Service is so lacking, that's if you get a hold of them! Incorrect billing! Website rarely working! They maybe a little bit cheaper than others, but not enough to warrant how terrible they are. Choose someone else!!
I had a great experience with Mohamme, not only did he take the time to sort out my account that has been so mishandled he spoke me through everything that has happened and actually got to the root of the problem after speaking with so many different agents who would just palm me off he actually listened and dealt with the problem for me, I was actually considering taking my business elsewhere until I got Mohammed on the phone and he completely changed my mind I’m just so grateful I got to speak with him and spoke to someone who genuinely cared for me as a customer. He is a credit to Yu energy and I hope more employees of yours takes a leaf out his book on how to conduct themselves and actually help customers. Forever grateful for you Mohammed thanks again you’ve made my life a little less stressful!
They did ;change of tencency by mistake and put my meter to PAYG without telling us. We did not know they changed to PAYG so my shop have to closed due to the smart meter(power) was turn off by YU energy. I called weekly to sort out but after a few weeks we still have issue.
