Xpress Auto Transportation Inc

4.572992700729927 out of 5 stars
4.6
Excellent274 reviews

TrustScore

4.6
4.572992700729927 out of 5 stars
Excellent
5 out of 5 stars
241
4 out of 5 stars
5
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
28
274 reviews in total

Review summary

Xpress Auto Transportation Inc is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Working with Express Auto…

Working with Express Auto transportation inc and Alen Parker was an excellent experience. Communication was clear and c...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quality Service

Thanks Mark for your help

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Jack cooper was so nice and helpful

Jack cooper was so nice and helpful

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Good Service

Nightmare. They try to double the price

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0
🔥 High engagement

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about 1 year ago
5 out of 5 stars

Good company to work with

Good company to work with! Thanks to David Smith, he was helpful and understanding! Thanks, we will work with them again 1000%

Helpful?
about 1 year ago
5 out of 5 stars

Reliable service

Excellent service, good prices and delivery on time

Helpful?
Tony Catania
Tony Catania
1 reviews
about 1 year ago
1 out of 5 stars

It’s total scam

It’s total scam , they give you a extremely low quote then drag you till the day of pick up and double the price !!!! Stay away

Helpful?
about 1 year ago
5 out of 5 stars

Responsive and good business

Responsive and good business

Helpful?
about 1 year ago
5 out of 5 stars

Exceptional experience

Exceptional experience, highly recommend! Jameson was great! Thank you!

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Giorgi G
Giorgi G
1 reviews
about 1 year ago
5 out of 5 stars

it was great working with this company…

it was great working with this company David helped me a lot with his immediate responses.

Helpful?
Li Espinoza
Li Espinoza
1 reviews
about 1 year ago
5 out of 5 stars

David the broker was very helpful and…

David the broker was very helpful and informative of the initial setup for transport of my car from CA to TX. It was a quick drive and simple small initial deposit.

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JASON
JASON
1 reviews
about 1 year ago
5 out of 5 stars

Good job Thomas

Good job Thomas

Helpful?
Customer
Customer
1 reviews
about 1 year ago
1 out of 5 stars

Worst ever never use!

Worst ever never use! Scratched my car and drove it 32miles

Helpful?
Lily
Lily
1 reviews
about 1 year ago
5 out of 5 stars

Thomas is an excellent representative…

Thomas is an excellent representative who is always helpful and attentive. The transportation service is reliable, and overall, the service provided is top-notch. I highly recommend it!

Helpful?
about 1 year ago
5 out of 5 stars

Matías García Grecco

I requested a service to ship my car from Miami to Davenport. They did an amazing job and they went above and beyond. Thomas Scott was able to attend my request and also find me a last minute service to ship my car on a Saturday evening. I fully recommend Xpress Auto Transport

Helpful?
about 1 year ago
5 out of 5 stars

Excelente

Excelente, estoy muy satisfecho con el servicio, Donald Diaz siempre se esforzo en encontrar la mejor opción de transporte de acuerdo a lo que yo requería y fue muy profesional y amable, el transportista trato con cuidado mis autos, los entrego rapido y en buenas condiciones. Recomiendo ampliamente a Xpress auto transport y seguire usando sus servicios en el futuro

Helpful?
LOIS WILSON
LOIS WILSON
1 reviews
about 1 year ago
5 out of 5 stars

Donald was on top of this move from…

Donald was on top of this move from start to finish, updating and answering my questions. I was so happy to see my car arrive in a timely manner.

Helpful?
Bearah
Bearah
1 reviews
about 1 year ago
1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. Misinformed about using a credit card for the full transaction. I was told I would pay a deposit with a credit card and then use credit card for the remaining balance upon delivery and they then told me after the car was picked up that I had to pay cash. They delayed the pick up date by two days, did not pick up until 8:30PM and also stated it would be delivered the same day, which was not the case. There was no communication prior to picking up and no communication during the process. They told me several different times of delivery, which were false and gave false information about the pick up time and payment process. Their communication is via text and when I expressed my concerns to me they just started ignoring my texts and told me to "stop". Absolutely terrible customer service.

Helpful?
YURY
YURY
1 reviews
about 1 year ago
5 out of 5 stars

Great Job!!!

We had a problem on the road - at night, at 3 o'clock, the car broke down. We started looking for a way out of the situation. Xpress Auto Transport Inc. was one of the first to respond. Ryan Statham worked with us, he treated our situation with understanding and did his job with great responsibility. After 8 am, a howler left for us. Throughout the entire time before the howler arrived, Ryan kept in touch with us and informed us of every step. It immediately became clear that we were working with professionals. The driver, Wilmer, managed to load a dead car with 2.5 working cylinders onto the howler. I received my car the next morning, 500 miles from the loading site, safe and sound. The driver managed to position the howler so that my car rolled into the garage. The driver was punctual throughout the transportation and met delivery deadlines. I am very pleased with my choice of carrier. Thank you very much!

Helpful?
Prince Eben
Prince Eben
1 reviews
about 1 year ago
5 out of 5 stars

Quick and fast delivery.

Quick and fast delivery.

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about 1 year ago
5 out of 5 stars

Donald very flexible and hardworking agent i really appreciate his job 🔥

Flexibility hardworking ths best transportation fast delivery honest and very cheap

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over 1 year ago
5 out of 5 stars

Great company

Great company to work with especially with Martin Eden on board. He’s very dedicated to his job.

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LEROY TAMLYN
LEROY TAMLYN
1 reviews
over 1 year ago
1 out of 5 stars

If I could give a zero star rating I…

If I could give a zero star rating I would. Like other people have posted. Not a good agent to deal with for transport. Booked a transport for 3 vehicles back in April, giving 3 months notice, now it is August the day of agreed pick up. Was set up for 12:00 noon for truck to be here and now it is 5:00pm. Keeps giving the run around and when they found a transport company they can only take 2 of them and wanting to double plus the agreed price. They seem to be the scammers and shifters that I see in the review. We are now trying to find a more reliable company. We have all our stuff loaded in the Uhaul truck and need to leave. Because we are moving across country. Feels like they like to hold customers hostage to try to get more money than what was already set and agreed to. Agent name was Theodore (929) 203-5988 and his manager name , I think was, Lincoln (929) 498-5702. Both spoke broken English and acted like they had a hard time remembering what vehicles I needed transported even though it was a in the original communication from my wife Michele.

Helpful?
J. R. Kresge
J. R. Kresge
1 reviews
over 1 year ago
5 out of 5 stars

I had an excellent experience they were…

I had an excellent experience they were able to pick my vehicle up transported to my destination same day Theodore made it happen the driver was great it all happened the same day just as requested I would definitely recommend them again.

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