Review summary

Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

A

AG

5 out of 5 stars
New fibre

Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap

DA

Dr Andrew Gunn

1 out of 5 stars
Changed from a different provider due to Cost

Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy

PL

Peter Liepins

5 out of 5 stars
Zen sign on process

Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP

pg

paula glynn

5 out of 5 stars
The very fact that I never have to…

The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

999 total β€’ Write a review

Showing 981 - 990 of 995 reviews
G

GS

US

5 out of 5 stars

Solid

Solid, Reliable, Does what it says on the tin.

Date of experience: April 23, 2025

AD
5 out of 5 stars

Good reliable service with great support.

No BS. Just a good reliable service with great support. Never have to wait for support, never hike pricing while you aren't looking, service is reliable and they seem to get more support from openreach than their owners do!

Date of experience: April 23, 2025

c
5 out of 5 stars

The best

The best! Usually totally reliable

Date of experience: April 23, 2025

JS
5 out of 5 stars

Moving my broadband service

Process for moving my broadband service was straightforward and went smoothly on changeover day

Date of experience: April 23, 2025

PS
5 out of 5 stars

Competent, friendly and reliable individuals who deserve to be applauded.

Emma was so helpful and 'on the ball' - as was Sam (Zen Sales Department). How anyone keeps their cool while working with Openreach is simply astonishing but, in the end, they proved to be fantastic ambassadors for the best Internet Service Provider in the U.K. Congratulations to both of them, and also to Zen.

Date of experience: April 22, 2025

CJ
4 out of 5 stars

A Broadband provider that is easily…

A Broadband provider that is easily contactable, in the UK and do exactly what they say they will

Date of experience: April 22, 2025

MH
1 out of 5 stars

Still not working

Still not working

Date of experience: April 22, 2025

RR
5 out of 5 stars

Really reliable broadband

Really reliable broadband. Excellent customer service and interface. We've been with zen for over 25 years, and this is why!

Date of experience: April 22, 2025

G
5 out of 5 stars

Perfect Installation

Well mannered and respectful team of two. Arrived on time explained to me their work plan, and time frame required. All went very well . Internet up and running at 600 mbps with 3 hours . Left the premises clean and tidy . Spot on . Good job .

Date of experience: April 22, 2025

AS
1 out of 5 stars

Zen Internet used to be great

Zen Internet used to be great, but no longer. Their customer service is currently dire. I switched my 900 mbps service (worked without issues for 6 years) to them and had 30mbps on average, sometimes 5 mbps, and 10-20% packet loss with frequent disconnects. They spent a month blaming my router, ONT, cables, laptops etc and swore blind that they couldn't see any issues from their end. They scheduled an openreach engineer anyway, who turned up a week before the agreed date when I was out. I asked to escalate to a complaint, which made no difference at all. Avoid!! UPDATE: after 30 days, 3 routers, 3 ONTs, a fibre re-splice, and visits from three lots of engineers, I was able to exit my contract with Zen on a technicality. They promptly blocked my attempt to switch to a new provider, so the saga continues... A complaint manager did get in touch, they offered a 50% refund.

Date of experience: April 22, 2025

Previous1β€’β€’β€’9899100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.